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About the Role
The Member Services Representative (MSR) is the first point of contact for members and guests, responsible for providing exceptional customer service, handling membership inquiries and transactions, and maintaining a clean and friendly environment. This role ensures a positive member experience through professional interactions and a strong understanding of club culture and policies.
Responsibilities
- Greet members, prospective members and guests in a friendly, and professional manner.
- Create a positive club experience by providing outstanding customer service.
- Respond to member questions and concerns promptly and courteously.
- Assist members with account inquiries, changes, and billing questions.
- Provide information about Planet Fitness memberships and amenities.
- Assist potential members with tours and sign-ups.
- Promote and explain current membership specials and upgrades.
- Meet or exceed membership and customer service goals.
- Check members into the system using club’s POS system.
- Answer phones professionally and efficiently.
- Process new memberships, cancellations and payments accurately.
- Follow opening and closing procedures as assigned.
- Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
- Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
- Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
- Ensure weights are returned to appropriate rack area.
- Regularly walk the floor to ensure the club remains clean, organized, and safe.
- Refill cleaning stations and supplies as needed.
Requirements
- Must be 18 year of age or older.
- Ability to work onsite; this is not a remote position.
- Upbeat, professional and positive attitude and strong work ethic.
- Reliable, punctual and dependable.
- Professional, respectful, and solutions-oriented in member and employee interactions.
- Commitment to cleanliness and creating a positive member experience.
- Ability to learn and apply company cleaning practices, policies, and procedures.
- Ability to read and follow verbal and written instructions.
- Obtain and maintain CPR/AED Certification within required timeframes.
- Obtain Tanning Certification within company required timeframes.
- MSRs must submit to a National Sex Offender Registry search.
- Overnight MSRs must submit to a full background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search within the first week of hire.
- Continued employment will be based on satisfactory outcome of the background check.
- All Utah locations must participate in E-Verify.
- This position requires employee to work on-site.
- Prior experience working in a club fitness setting.
- Basic understanding of cleaning chemicals and safety standards.
- Ability to perform CPR and operate equipment as needed.
- Ability to operate assigned equipment and vehicles.
- Ability to verbally communicate in person or on the phone to exchange information.
- Normal vision and hearing, with or without correction.
- Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.
Skills
- Customer Service
- Sales
- Membership Support
- Front Desk Operations
- Cleaning
- CPR/AED Certification
- Tanning Certification
Location
- Dunkirk, NY
Work Type
- Full Time
- Onsite
Experience Level
- 18 years of age or older
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- $17.00 - $17.00Hourly
Benefits
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work alongside an amazing group of talented, dynamic professionals!
About the Company
- Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
- We participate in E-Verify for all Utah locations.
Equal Opportunity
- We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.