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About the Role
Ode is Anthropic's services venture, tackling challenging AI problems for companies and turning frontier technology into real-world impact. This high-visibility role will own the San Francisco headquarters, ensuring the office culture remains strong and supports a fast-growing company. You will build systems to manage office expansion, leverage AI to streamline tasks, and create memorable experiences for employees and visitors.
Responsibilities
- Run day-to-day operations of the SF headquarters, including supplies, equipment, furniture, mail, packages, and building access.
- Manage lunch and snack programs, including menus, headcounts, delivery schedules, and vendor performance.
- Oversee office spending against budget, including invoices and expense tracking.
- Conduct regular facilities audits to ensure the space is well-maintained and stocked.
- Own all office communications, ensuring the team is informed about changes.
- Establish clear channels for team feedback and act on received input.
- Ensure team members know where to seek help or report issues.
- Serve as the primary contact for building management, addressing access, work orders, service requests, and vendor insurance.
- Track vendor performance against service levels and escalate issues as needed.
- Maintain strong vendor relationships and monitor upcoming renewals.
- Plan and support team events, offsites, and in-office weeks.
- Facilitate the new hire day-one experience, including desk setup and equipment access.
- Host visitors, clients, and candidates with a professional and welcoming demeanor.
- Manage the logistics of seating changes, moves, and new floor setups.
- Build and manage a centralized system for office requests with defined response times.
- Manage guest access, inventory, and office records.
- Develop and maintain office playbooks and the team FAQ.
- Assist in translating operations to new locations.
- Utilize AI to automate workflows and improve efficiency.
- Manage the EHS program, fire drills, and first aid/CPR readiness.
Requirements
- 4+ years of experience running an office or workplace operations, ideally at a startup or fast-growing company.
- Experience managing vendors and working within a budget.
- Ability to take ownership from start to finish and ensure all tasks are completed.
- Ability to remain calm and kind under pressure.
- Strong people reading and empathy skills.
- Excellent communication skills.
- Low ego, high standards, and a sense of humor.
- Able to lift up to 25 lbs, with or without reasonable accommodation.
Skills
- AI utilization in office management
- Vendor management
- Budget management
- Event planning
- New hire onboarding
- Visitor hosting
- Logistics management
- Process building
- Record keeping
- Playbook development
- FAQ maintenance
- EHS program management
- Fire drills
- First aid/CPR readiness
Location
- San Francisco, CA
Work Type
- Full time
- On site Monday through Thursday, plus some Fridays as needed
Experience Level
- 4+ years
Education Level
- CPR or first aid certification (preferred)
Salary/Compensations
- Competitive Compensation Package: Attractive salary aligned with your experience and skills.
Benefits
- Competitive Compensation Package
- 401k with Matching
- Unlimited PTO
- Exceptional Medical, Dental, and Vision Coverage
- Health FSA
- Commuter Benefits
- Life Insurance
- Team Events and Activities
About the Company
- Anthropic is defining frontier AI. Ode is the team bringing frontier AI into practice.
- We are a team of experienced builders who care deeply about getting complex AI systems into production, with strong conviction about what makes them succeed.
- As Anthropic’s services venture, we tackle the hardest, most consequential AI problems for companies with real stakes, working closely with their Applied AI and Product teams to turn frontier technology into real world impact.
- We're backed by Anthropic, Blackstone, Hellman & Friedman, Goldman Sachs, General Atlantic, Leonard Green & Partners, Apollo Global Management, GIC, and Sequoia Capital.
- We're headquartered in SF with offices in NYC, Raleigh-Durham, and Dubai.
- Overdeliver: We are writing the playbook on how to create enterprise value with LLMs, and building our reputation as the world’s best applied AI team.
- Overuse AI: We go out of our way to experiment with the latest tools and share what we learn with our teammates - building a culture at the frontier.
- Over "engineer" the culture: For every big decision, we ask “would this make Fractional a better or worse place for our team?”