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About the Role

The Operations Manager will shape operational strategy and deliver long-term value across the company’s infrastructure portfolio. This role combines strategic influence, team leadership, and technical expertise across project procurement, implementation, and operations, translating infrastructure operations and maintenance expertise into actionable strategies and informed business decisions.

Responsibilities

Lead the O&M workstream across all bidding phases, partnering with Business Development to shape competitive bid strategies.
Represent Operations Department in project meetings, oversee O&M deliverables, select and manage external advisors, and coordinate operational inputs on Intelligent Transportation Systems (ITS), tolling systems, and insurance.
Define integrated operating and maintenance strategies during bidding that meet performance requirements and support long-term asset value.
Establish team structures, maintenance strategies and procedures across activity levels, rehabilitation approaches, and tolling operations where applicable.
Oversee and perform lifecycle cost analyses using O&M models, translating contractual requirements into robust cost assumptions that inform bid strategy and decision-making.
Coordinate technical support throughout bidding, including bid-document reviews, risk assessments, and engagement with advisors, including the Lenders’ Technical Advisor (LTA).
Develop clear presentations, reports, and technical proposals that communicate operational strategies and support informed decisions.
Guide the setup and optimization of O&M teams and subcontracting arrangements, aligning organizational structures and delivery models with project needs.
Drive the development, review, and continuous improvement of operational procedures, maintenance plans, emergency plans, and asset management documentation.
Define and monitor Key Performance Indicators (KPIs), asset performance metrics, and service levels to inform management decisions.
Guide the implementation and continuous improvement of Asset Management Systems.
Advise concession companies on contractual change requests, compensation events, and scope modifications, providing technical and commercial assessments.
Contribute strategic O&M input to annual business planning and budgeting, aligning OPEX, CAPEX, and lifecycle expenditure forecasts with asset priorities.
Champion operational excellence and asset management best practices across concessions to strengthen performance, reliability, and efficiency.
Influence design optimization, construction activities, and O&M initiatives through technical input that reflects long-term operational needs and lifecycle value.
Identify and assess operational, maintenance, and lifecycle risks, developing mitigation strategies that protect asset performance and strengthen resilience.
Evaluate and implement innovative technologies, digital solutions, and continuous improvement initiatives that deliver operational benefits.
Lead portfolio benchmarking and performance assessments, translating insights into actionable cost optimization, value enhancement, and operational improvement opportunities.
Assess and implement O&M optimization strategies that balance service quality, asset performance, and cost efficiency.
Develop training programs and knowledge-sharing initiatives to build operational expertise and strengthen capabilities across the portfolio.
Monitor non-conformance management, corrective action plans, and compliance improvement initiatives to reinforce operational discipline.
Lead lessons-learned and knowledge management processes, turning operational experience into shared practices and continuous improvement across the portfolio.
Analyze O&M expenditure and strategies across existing projects, applying lessons learned and historical performance data to strengthen lifecycle cost models for new opportunities.
Maintain robust long-term O&M cost forecasts for existing projects, providing a sound basis for valuation, business planning, and investment decisions.
Lead, mentor, and develop direct reports, setting clear priorities and expectations, providing constructive feedback, and supporting performance and professional growth.
Review the technical provisions of Design-Build (D&B) and Operations & Maintenance (O&M) contracts, assessing their implications for operational delivery and lifecycle performance.
Support and oversee lenders’ technical due diligence, coordinating operational inputs and responses to technical matters.
Develop and maintain integrated long-term CAPEX and OPEX forecasting models to inform valuation, asset planning, and bidding strategies.
Shape O&M strategies and value enhancement initiatives that align operational priorities with long-term asset performance.
Manage complex relationships with concession companies, contractors, public agencies, lenders, and project partners, building alignment around operational priorities and project objectives.

Requirements

Bachelor’s degree in a relevant engineering discipline; master’s degree preferred.
7–10+ years of management experience with direct responsibility for operations and maintenance, preferably within a concession company or Special Purpose Vehicle (SPV).
Experience with Department of Transportation procurement processes or highway or roadway maintenance contracts, preferably within Public-Private Partnerships (P3s).
Demonstrated ability to manage projects effectively.
Self-directed leadership, with the ability to set priorities, delegate effectively, and manage team delivery with accountability.
Collaborative management style, with the ability to build alignment, influence colleagues, and develop direct reports within a self-managed team structure.
Sound judgment and resourcefulness in balancing competing priorities, resolving complex problems, and implementing innovative processes in a fast-paced environment.
Strong quantitative and analytical skills, with the ability to translate complex data into clear strategic and commercial insights.
Ability to develop clear technical writing and communication skills that support effective coordination and informed decision-making.
Effective presentation skills, with the ability to communicate technical concepts and strategic recommendations clearly to varied audiences.
Demonstrated proficiency in Microsoft Excel, Word, PowerPoint, and other PC-based applications.
Some travel is required, potentially including domestic and international air travel.
The employee must occasionally lift and/or move up to 10 pounds.
The role requires the ability to adjust visual focus as necessary for computer use.
The employee is regularly required to talk or hear.
The employee is frequently required to stand, walk, and sit.

Skills

Intelligent Transportation Systems (ITS)
Tolling systems
Insurance
Asset Management Systems
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
CAD
MicroStation
VUE Works asset management software
ArcGIS

Location

Remote

Work Type

Full-time

Experience Level

7-10+ years

Education Level

Bachelor's degree in engineering
Master's degree preferred
Professional Engineer (PE) certification desirable
Project Management Professional (PMP) certification desirable

Benefits

Comprehensive benefits package
Initiatives designed to support physical and psychological health

About the Company

Ferrovial is a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives.
Ferrovial is leading the development of the New Terminal One at JFK International Airport.
Ferrovial shares trade under the ticker symbol FER on two stock markets: Nasdaq in the U.S. (Nasdaq100 Index) and the Spanish Stock Exchanges (IBEX 35).
Ferrovial is included in globally recognized sustainability indices such as the Dow Jones Best-in-Class Index.
Ferrovial operates in more than 15 countries and has a workforce of over 22,000 professionals worldwide.
Ferrovial’s activity is carried out through our business units, including Highways, Airports, Construction, and Energy.
Cintra is the highways business unit of Ferrovial, one of the world’s leading infrastructure operators committed to developing sustainable solutions.
Cintra's portfolio includes nearly 1,200 miles of managed highways globally, representing a total global investment in roadway improvements of over $24.8 billion.
Ferrovial provides the maximum value in each project, managing all phases of the life cycle of our state-of-the-art infrastructure assets.
Ferrovial offers global presence, local impact, collaborative excellence, an inclusive culture, career growth, and compelling benefits and employee wellbeing.
Ferrovial utilizes cutting-edge tools like Microsoft Copilot to enhance productivity and efficiency.

Equal Opportunity

Ferrovial is an equal opportunity employer.
We treat all jobs applications equally, regardless of gender, color, race, ethnicity, religion, national origin, age, disability, pregnancy, sexual orientation, gender identity and expression, covered veteran status or protected genetic information (each, a “Protected Class”), or any other protected class in accordance with applicable laws.