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About the Role
The Beverage Server is responsible for providing gracious, kind, and warm service to casino guests, maintaining a high standard of cleanliness, and possessing extensive menu knowledge. The role focuses on consistency, quality, and a sense of urgency to meet departmental goals.
Responsibilities
- Provide prompt, efficient, and friendly quality service of drinks ordered.
- Input each order into the Point-of-Sale system accurately.
- Comply with alcohol awareness training, policies, and procedures.
- Prepare set-ups and properly garnish drinks.
- Retrieve used glasses.
- Maintain a balanced server bank.
- Be punctual to pre-shift meetings with a positive attitude and participate openly.
- Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm and live the casino core values.
- Comply with department standards, guidelines, and objectives, including Food Service and Sanitation, OSHA, and Hazcom standards.
- Provide consistent high-quality beverage service adhering to sequence of service standards and utilize upselling techniques.
- Operate the Point-of-Sale System according to training.
- Have complete knowledge and understanding of lounge and bar menus.
- Clean as you go and clean spills immediately.
- Use chemicals as prescribed and responsibly.
- Ensure all chemicals are in properly labeled containers.
- Assist the supervisor in putting supplies away adhering to 5S Principles.
- Conduct oneself in a gracious, kind, and warm manner, reflecting positively on the company and its core values.
- Perform other duties as may be assigned by management.
Requirements
- Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
- Ability to interpret and follow a variety of instructions.
- Ability to resolve problems and conflicts in a diplomatic and tactful manner.
- Ability to be flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
- Ability to be physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs.
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas.
- Must be a minimum of 18 years of age.
- Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence.
- Ability to author reports, business correspondence and procedure manuals.
- Attention to detail and accuracy.
- Maintain confidential information.
- Attend required training sessions.
- Obtain required license(s).
- Perform duties in compliance with local laws and regulations.
- Responsible for ensuring minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department.
- Knowledge of the property’s programs to address problem gambling.
- Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls.
- Responsible for taking appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to management.
- Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.
Skills
- Menu knowledge
- Point-of-Sale system operation
- Alcohol awareness
- Upselling techniques
- Chemical handling
- 5S Principles
Location
- Finger Lakes region
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High school diploma or equivalent
Salary/Compensations
- $13.77 - $15.30/hour
About the Company
- del Lago Resort & Casino offers positions in gaming, hotel, retail, and restaurants.
- Previous casino-industry experience is not required; training is provided.
- The company features a luxurious 205-room hotel, spa treatments, gaming tables, and slots.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.