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About the Role
The Director of Operations will provide tactical and strategic guidance to achieve company goals spanning Terminal 8 Operations at JFK International Airport. This role focuses on continuous operational and business improvement, identifying and solving complex problems within the aviation environment, and partnering in the development and execution of business strategies for multiple airline customers to ensure excellence in safety, service, and performance.
Responsibilities
- Lead a safety centric culture through consistent execution and implementation of company programs and processes.
- Communicate vertically and horizontally throughout the organization to ensure management teams are informed of issues in safety, logistics, and planning.
- Ensure facilities operate in compliance with all company policies and procedures, and adhere to the company's mission, vision, and values.
- Ensure consistent practices and processes are utilized in asset management, financial reporting, and state and local government regulations.
- Provide operational input for strategic business planning, technology integration, innovation, and process changes across the network.
- Develop teams to improve work performance and maximize potential through succession planning, KPI integration, coaching, training, and mentoring.
- Develop initiatives to improve cost performance and profitability through oversight and analysis of operational budget.
- Ensure all station management is knowledgeable of all SLAs and SGHAs for current and future customers and utilize these documents to deliver on commitments.
- Lead the process of scheduling, rostering, and recruiting through consistent review of all station schedules and hold teams accountable for proper rosters, compliance, and recruiting needs.
- Utilize business acumen to review and analyze operational, functional, and customer data, and partner with appropriate resources to execute informed business strategies.
- Schedule periodic communication with customers to ensure satisfaction and provide recognition or redirection to station teams.
- Partner with station & national equipment teams to review budgets, maintain station equipment plans, address issues, and anticipate capital requirements.
- Proactively communicate and partner with senior management team, as well as cross-functionally with Commercial, Financial, HR, Safety, and other support teams, to ensure consistent understanding of corporate goals and requirements for regional alignment.
- Carry out management responsibilities in accordance with the organization's policies and applicable laws.
- Perform related duties as assigned.
Requirements
- 5+ years of experience in Aviation Ground Handling.
- Specific experience in handling Wide Body aircraft.
- Background in British Airways policies, procedure, and guidelines.
- 5+ years related experience or training in the ground handling and/or aviation business.
- Wide Body Aircraft Operations experience is required.
- Experience with British Airways Operations required.
- Successful record of strategic and tactical operations management, with oversight of multiple locations and facilities.
- Knowledge of airport operations including asset management, system management, government regulation and compliance, budgeting, and expense analysis.
- Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
- Ability to analyze and evaluate customer needs to anticipate potential business opportunities.
Skills
- Business acumen
- Negotiating
- Strategic planning
- Tactical planning
- Warehousing and logistics
- Problem analysis
- Written communication
- Oral communication
- People development
- Creativity
Location
- JFK International Airport
Work Type
- Full-time
Experience Level
- 5+ years
About the Company
- dnata is a global air and travel services provider connecting people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services.
- Our purpose is to deliver on the promises our customers make.
- Our bold vision is to be the world’s most admired air and travel services provider.
- Our core values are: safe, play to win, respect everyone and work together as a team, and future thinking.
- At dnata we foster diversity, nurture ambition, and celebrate achievement.
- dnata USA keeps 27 of the country’s major airports connected, handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year.