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About the Role

BRC's Transit Homeless Outreach program provides case management services to individuals experiencing homelessness within the New York City transit system. The program aims to humanely assist homeless individuals in relocating from MTA properties by connecting them with housing and essential services.

Responsibilities

Provide comprehensive case management services to identified chronic homeless individuals.
Manage all aspects of assigned caseload, including client meetings and maintaining clinical files.
Conduct comprehensive assessments to identify barriers to housing.
Assist clients in overcoming housing barriers and securing entitlements.
Develop and implement individualized housing plans with clients.
Build a network of support services for clients.
Prepare clients for housing interviews and arrange housing appointments.
Participate in case conferences as necessary.
Liaise with clinical staff regarding common clients.
Obtain Fire Safety and First Aid/CPR certification or pass the test to acquire these credentials.
Perform related duties as assigned.

Requirements

BA in a related field is preferred.
Significant experience in outreach or case management is strongly preferred.
Strong interest in providing direct services to homeless, mentally ill, and substance abusing populations.
Experience in referring clients to substance abuse programs, mental health programs, entitlements, and work readiness programs.
Ability to assess and recognize signs and symptoms of mental illness and substance abuse.
Good writing and oral communication skills.
Computer literacy required.
Ability to work in a high stress/volume environment while maintaining communication with the clinical team.
Bilingual proficiency (Spanish, Polish, Russian, Chinese, Korean, or other languages) is preferred.
Valid state driver's license required.
CPR training certification or willingness to take a training class in CPR.

Skills

Case management
Assessment
Client advocacy
Interpersonal communication
Written communication
Oral communication
Computer literacy
Crisis intervention
Bilingual proficiency

Location

Manhattan
Brooklyn
The Bronx
Queens

Work Type

Full-time
37.5 hours per week

Experience Level

Significant experience working in outreach or case management strongly preferred

Education Level

BA in related field preferred

Benefits

Health insurance
Paid sick time
Competitive health and dental plans (spouse, domestic partner, and dependents eligible)
Minimum of 3 weeks paid vacation
12 paid holidays
Additional paid sick and personal time
403(b) pension plan with BRC matching benefit
Tuition assistance
Training opportunities for career development
Flexible spending accounts (FSAs) for healthcare, transit, and childcare

About the Company

BRC helps New Yorkers experiencing homelessness reclaim their lives by providing opportunities for health, self-sufficiency, and restoring hope and dignity.
BRC staff make heroic contributions by providing vital services in times of crisis and need.
BRC provides a workplace where staff can achieve goals, make a difference with clients, and grow personally and professionally.
BRC is committed to a safe and healthy workplace, providing PPE, temperature monitoring, and physical distancing.
BRC has over 1000 full-time, part-time, and per-diem positions.
95% of BRC employees recommend BRC as a good place to work.
BRC aims to build a more caring and compassionate city.