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About the Role
As a Club Receptionist/Host at Soho House, you will be a primary point of contact for members, guests, and staff, responsible for greeting individuals, managing reservations, and ensuring a positive experience from arrival to departure. Your role involves excellent service through friendliness, professionalism, and organizational efficiency, with potential responsibilities for training new team members.
Responsibilities
- Ensure every member is welcomed by name and guests are welcomed hospitably.
- Answer high-volume phone lines for various reservations and inquiries.
- Provide information on menus, hours of operation, and amenity availability.
- Maintain a clean, sanitary, and safe work environment.
- Perform Guest List duties on the floor, club, or rooftop.
- Support, redirect, and problem-solve guest concerns in real-time.
- Assist guests with coats and personal items.
- Build relationships with members and guests, communicating feedback to management.
- Foster a fun and positive atmosphere through approachability and professionalism.
Requirements
- Minimum of 3+ years of experience in a similar role.
- Experience answering high-volume phone lines and inquiries professionally and timely.
- OpenTable experience.
- Problem-solving skills and conflict resolution abilities.
- Detail-oriented, articulate, and able to multi-task in a demanding environment.
- Strong communication skills.
- Ability to understand and follow written and verbal instructions.
- Flexible schedule with availability for nights, weekends, and holidays.
Skills
- Phone system mastery
- Warm and friendly disposition
- Organizational skills
- People skills
- Service skills
- Salesforce experience (plus)
- Opera experience (plus)
Location
- New York
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $23—$23 USD
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days + vacation days
- Career development opportunities
- Soho Impact initiatives
- Access to internal and external courses
- Participation in food and drink events
- Team events
- Provided meal while on duty
About the Company
- Soho House is a Club that offers competitive compensation packages that feature global benefits and perks.
- We offer training to develop the technical and managerial skills necessary to enhance your career.