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About the Role
The Inside Sales Representative is responsible for providing pricing for quotes and arranging orders based on customer requests in a timely manner. This role requires resourcefulness and strong attention to detail while converting inquiries into orders and developing relationships with suppliers and customers.
Responsibilities
- Monitor inventory and discuss upcoming requirements with current or new accounts.
- Prioritize prompt turnaround of quotes.
- Communicate with customers about developments that could impact business and share information with the sales team.
- Actively seek new business from current and potential customers.
- Establish and maintain good day-to-day working relationships with customer contacts.
- Write up all orders promptly, ensuring accuracy of all relevant details.
- Monitor customer order status and intervene as required to ensure on-time delivery.
- Inform customers of late or incomplete orders and work to minimize consequences.
- Act as a customer advocate in dealings with departments such as Credit, Production, Operations, Shipping, and Purchasing.
- Identify and develop new market growth opportunities through cold calls, online research, and inter-company resources.
- Perform all duties consistent with Samuel’s Customer Bill of Rights.
- Support and assist with customer satisfaction surveys.
- Maintain appropriate gross margin performance in all accounts.
- Consider all relevant cost factors when developing quotes to ensure sufficient pricing for expected gross margins.
- Review account profit performance regularly and identify areas for improvement.
- Take personal accountability for the inventory position and performance of accounts.
- Ensure Special Purchase Requisitions are placed as required to meet customer needs, considering usage patterns and economic order quantities.
- Review total in-stock and on-order position of accounts to anticipate potential excess and aged inventory issues.
- Perform other related duties as assigned.
Requirements
- University/College education in Business or 1 to 3 years of related experience with inside sales.
- Experience in metals is a plus.
- Effective time management skills, ability to prioritize, and ability to work as a team member.
- Strong written and oral communication skills.
- Demonstrated proficiency in Microsoft Office applications including Excel, Word, Microsoft Outlook, and relevant business systems.
- Previous interaction and experience with customers.
- Drive, determination, and ability to work both independently with little direction and as part of a team.
Skills
- Microsoft Office
- Excel
- Word
- Microsoft Outlook
- Customer Relationship Management
- Sales
- Negotiation
- Time Management
- Communication
Location
- Williamsville, NY
Work Type
- Full-time
Experience Level
- 1-3 years
Education Level
- University/College degree in Business
Salary/Compensations
- $63,402 - $75,327 per year (USD)
Benefits
- Competitive compensation
- Paid vacation
- Annual bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401K plan with company match
- Opportunity for stability and career growth
- Eligible to participate in a short-term incentive plan
About the Company
- Samuel is a family-run, industry-leading organization with over 170 years of success in the metals industry.
- We offer countless opportunities for team members to develop and grow, empower them to make decisions, and be part of driving positive change.
- We provide cost-effective distribution and just-in-time delivery of metals and industrial products across North America.
- Our focus on value-added processing services and innovative supply chain solutions allows us to work closely with customers.
- We have an integrated network of products and services supported by in-house technical leaders and market experts.
Equal Opportunity
- Samuel is an Equal Opportunity Employer.
- In the United States, we utilize E-Verify.
- We believe in a culture of equality, respect, and integrity.
- We are committed to building and creating an environment that is open and welcoming for everyone.