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About the Role
The Front-End Supervisor supports the overall operation of the checkout area, ensuring smooth customer service, accurate cash handling, and a positive work environment for team members. This role leads by example, providing coaching, troubleshooting, and support while helping maintain co-op values and community-focused service.
Responsibilities
- Oversees Front End Team Members.
- May assist with training new staff.
- Helps assign daily tasks and manage workflow.
- Supervises and supports cashiers during shifts.
- Ensures excellent customer service and timely checkout flow.
- Handles escalated customer concerns and resolve issues professionally.
- Performs register overrides, refunds, discounts, and troubleshooting.
- Counts tills, performs cash drops, and follows cash-handling procedures.
- Monitors front-end cleanliness and presentation.
- Assists with scheduling adjustments or break rotations.
- Trains new team members on service standards and register operations.
- Communicates daily updates, changes, and priorities to the team.
- Supports storewide needs when necessary.
Requirements
- Standing for extended periods.
- Lifting up to 30–40 lbs.
- Frequent bending, reaching, and walking.
- Working in busy, high-traffic environment.
Skills
- Strong leadership and communication abilities.
- Excellent customer service.
- Ability to multitask under pressure.
- Strong understanding of POS systems and cash procedures.
- Friendly, patient, and solution-oriented approach.
- Ability to coach and support team members constructively.
Location
- 571 South Ave.
Work Type
- Variable, between 24-32 hours per week
- Part-time
- Weekend and Evening availability required
Experience Level
- Class 2
- 1+ years retail, grocery, or customer service experience required
- Supervisory or lead experience strongly preferred
- Experience in co-op or natural foods retail a plus
Education Level
- High school diploma or equivalent required
Salary/Compensations
- $18.00 - $19.00
About the Company
- Front end of grocery store.
- Interactions with customers, staff, and managers.
- Fast-paced checkout setting.