Field Technician at Scale Computing INC | Austin, TX, US | Rezi

Field Technician at Scale Computing INC

Field Technician

Scale Computing INC · Austin, TX, US

4 days ago

Field Technician

Scale Computing INC · Austin, TX, US

5 days ago
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About the Role

Scale Computing is seeking a skilled Field Technician specializing in the deployment of pre-configured network, firewall, and server equipment. This role requires hands-on expertise in cabling, hardware installation, and ensuring high-quality service delivery at customer locations.

Responsibilities

  • Deploy pre-configured network, firewall, and server equipment according to project specifications and customer requirements.
  • Perform structured cabling tasks, including pulling, running, terminating, and testing Ethernet and fiber optic cables.
  • Install and connect hardware, ensuring proper functionality and integration with existing infrastructure.
  • Conduct site surveys to assess existing infrastructure and determine cabling or equipment needs.
  • Troubleshoot and resolve connectivity or deployment issues during installation.
  • Coordinate with internal teams and customers to ensure a smooth deployment process and minimal downtime.
  • Maintain accurate documentation of installations, configurations, and site-specific details.
  • Conduct quality checks on installed systems to confirm functionality and adherence to company standards.
  • Provide basic end-user support and training for deployed equipment, as needed.
  • Follow safety guidelines and best practices when working with electrical systems and cabling in commercial environments.
  • Travel to customer locations within an assigned region and complete work on time with minimal supervision.

Requirements

  • Minimum of 3 years in field technician roles involving hardware installations, cabling, and network equipment deployment.
  • Familiarity with pre-configured hardware from brands like Cisco, Fortinet, Palo Alto, Ubiquiti, or similar.
  • Experience with server equipment deployment is a plus.
  • Skilled in running, terminating, and testing Ethernet (Cat5e, Cat6, etc.)
  • Valid driver’s license and reliable transportation for travel to customer sites.
  • Flexibility to work evenings or weekends, as required by project schedules.
  • Familiarity with restaurant, convenience store, or retail environments is a plus.
  • Knowledge of network security best practices is desirable.

Skills

  • Network cabling
  • Firewall deployment
  • Server equipment deployment
  • Structured cabling
  • Ethernet cable termination
  • Fiber optic cable termination
  • Hardware installation
  • Site surveys
  • Connectivity troubleshooting
  • Network security best practices

Location

  • Customer locations

Work Type

  • Field service
  • Travel required

Experience Level

  • Minimum 3 years experience

Education Level

  • CompTIA Network+ or similar certifications preferred

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Company-paid life insurance
  • Company-paid short-term disability
  • Company-paid long-term disability
  • Flexible Spending Accounts
  • Additional life/AD&D coverage
  • Critical illness insurance
  • Hospital indemnity insurance
  • Legal insurance
  • Pet insurance
  • 401(k) plan
  • Employee-directed Paid Time Off
  • 10 paid company holidays
  • Paid parental leave
  • Volunteer Time Off (VTO)

About the Company

  • Scale Computing is the leader in edge computing, virtualization, and hyperconverged solutions for customers around the globe.
  • The company transforms the way businesses use infrastructure technology through the delivery of innovative products and services.
  • Scale Computing has a philosophy of innovation and employee empowerment driving its commitment to best-in-class customer experiences, partner success, and shareholder return.
  • Employees, known internally as "Scalers," operate by five core values: Vigilant, Owner, Integrity, Champion, and Empower.

Equal Opportunity

  • Scale Computing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.