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About the Role

The Resident Manager is responsible for the daily operations of the assigned building, ensuring residents receive consistent, exceptional customer service in keeping with the Mission of Sifton Properties Limited. This is a full-time, live-in position that includes working collaboratively with a dynamic team of Maintenance, Leasing, and Leadership employees, as well as contractors/trades, to address building and resident issues. The Resident Manager ensures excellent, responsive service for resident requests, provides a clean, well-maintained, and secure building, and reports to the Junior Property Manager.

Responsibilities

Provide efficient, friendly service to residents with a focus on solving resident concerns directly, which includes a high level of communication with residents, face to face, via phone or email and requires a high level of detail to enhance customer experience.
Deliver on the Company Mission of providing “Outstanding Customer Experiences”.
Facilitates the completion of all building and suite service requests with the support of the Maintenance Manager and Property Manager.
Perform basic repairs and maintenance in the suites and common areas that do not require the use of skilled tradesmen, contacting the Maintenance Team if a sub-trade or assistance is required.
Address service requests regarding ventilation, air quality, sustainability technologies, lighting, plumbing, etc.
Perform and complete related administrative tasks as needed within the building’s Administration/Management office and in support of the Company’s administrative requirements.
Collect rents, process lease renewals, assist with rental arrears, and address resident behavioural issues that impact the overall enjoyment of the building.

Requirements

3-5 Years’ experience in Building Management or related customer service roles in Property Management
Prior experience with interior and exterior building maintenance and mechanical systems
Professional, friendly and enthusiastic attitude towards tenant customer service
Adept at troubleshooting problems effectively
Address and diffuse emergencies professionally with a calming demeanour
Able to manage and prioritize multiple tasks calmly and with consistency
Proficient in Microsoft Office
Thrives being a part of a successful, high-functioning team
Available to work evenings, weekends, and on-call schedule as required
A valid driver’s license and dependable vehicle.
Working knowledge of safe work practices, including OSA, WHMIS, HSA and RTA.

Skills

Knowledge of green building technologies an asset
Experience in Salesforce or comparable CRM software is an asset

Location

790 Wonderland Rd.

Work Type

Temporary
Full-time
Live-in

Experience Level

3-5 Years

Benefits

Comprehensive Benefits Packages
Growth, Training, and Development Programs
Fun Community Events
Employee Recognition Program
Employee Referral Program
Employee Donation Matching Program
Employee Assistance Program
Inclusive and Accessible Work Environment

About the Company

As a family-based company for over 100 years, we are committed to creating and maintaining successful teams.
We recognize the invaluable contributions of our team members and prioritize their development, health and well-being.
For generations, we’ve been in the business of building communities for people to live, work and play.
Experience what it means to be part of our family, and build a career you’re proud of.

Equal Opportunity

Everyone is welcome, and we strive to make our workplace inclusive for all.