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About the Role
As Client Success Manager, Enterprise, you will ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to driving client satisfaction and end-user engagement.
Responsibilities
- Lead clients through a successful implementation, from onboarding to product configuration and support.
- Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
- Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
- Develop and maintain project timelines for both clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Serve as the internal client advocate, ensuring deadlines and requirements are met.
- Build strong relationships with key stakeholders to drive product adoption.
- Track engagement metrics and demonstrate ROI to clients through strategic positioning.
- Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
- Partner with Relationship Management to facilitate seamless contract renewals.
Requirements
- 4+ years of client-facing experience in the healthcare industry
- Strong communication, customer service, and presentation skills.
- Excellent attention to detail and analytical thinking.
- Quick learner with problem-solving skills and the ability to work independently.
- Comfortable in a fast-paced, evolving environment.
- Process improvement mindset.
- Experience managing technical implementations, such as SSO integration.
Location
- Remote, United States
Work Type
- Remote
Experience Level
- 4+ years
Salary/Compensations
- $90,667 - $137,520
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
About the Company
- Doximity is the leading clinical AI company with the largest network of U.S. clinicians.
- Doximity's AI-powered workflow platform is trusted by over 85% of U.S. physicians and 300+ health systems.
- Doximity's mission is to help clinicians be more productive so they can provide better care for their patients.
- At Doximity, we value curiosity, ownership, inclusion, and a commitment to making a meaningful impact.
- If you're excited about solving complex problems that improve healthcare, we'd love to hear from you.
Equal Opportunity
- Doximity is proud to be an Equal Opportunity Employer.
- We are committed to creating an inclusive workplace where everyone can thrive.
- We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.
- If you require a reasonable accommodation during the application or interview process, please let us know so we can support your participation.