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About the Role
The Service Coordinator role involves creating incoming master control orders (MCOs), initiating the repair process, receiving products, contacting customers for clarification, processing manufacturer requests, and assisting the team with various tasks.
Responsibilities
- Contact customers for warranty and/or estimate information.
- Use reporting and historical data to ensure proper and efficient processing.
- Enter warranty service claims into ERP system for manufacturer payment.
- Request and create inventory movement.
- Assist technicians and other service coordinators with Enterprise Resource Planning (ERP) system questions and solutions, including training, testing, and development.
- Promote and adhere to the United Radio Core Values.
- Comply with United Radio's policies and procedures, and quality systems.
- Perform related duties as requested.
Requirements
- Ability to perform each essential duty satisfactorily.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability and desire to learn new skills.
- Ability to work independently as well as with a team.
- Ability to prioritize duties and responsibilities appropriately.
- Regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
- Frequently required to walk.
- Occasionally required to stand, stoop, kneel, or crouch.
- Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 80 pounds.
- Specific vision abilities required include close vision and the ability to adjust focus.
- Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
- Moderate to loud noise level in the work environment.
Skills
- Excellent organizational skills and attention to detail.
- Excellent written and verbal communication skills including tone of voice.
- Basic knowledge of the Microsoft Office Suite or similar software.
- Basic understanding of mathematical concepts.
- Detail Oriented.
- Secondary language preferred.
Education Level
- High school diploma or general education degree (GED).
About the Company
- United Radio is within OSHA standards.