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About the Role
INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country, committed to providing the highest level of quality medical services. Join our team for a rewarding career with a growing health care organization that values its staff.
Responsibilities
- Schedules office, surgery centers, and hospital-based medical procedures for patients with the appropriate provider and time/location slot, utilizing the appropriate scheduling code.
- Pre-authorizes surgeries through insurance companies, schedules procedures at the designated facility, and accurately enters information into the scheduling system.
- Maintains a surgical log for statistical analysis.
- Provides pre-surgical packets to patients confirming the date and pre-operative instructions.
- Coordinates with surgical facilities for any special equipment or personnel needed for the surgery.
- Ensures all pre-operative labs are ordered, tracked for completion, and scanned correctly into the patient’s electronic medical record.
- Utilizes clinical knowledge to determine if an appointment is consistent with the diagnosis/indications indicated by the provider.
- Audits the automated phone system daily to ensure call information is correctly changed and phone call schedules are updated if necessary.
- Verifies and re-verifies scheduling for accuracy before schedules are published.
- Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
- Treats patients and referring physicians with the utmost courtesy and respect, whether in person or on the phone.
- Maintains patient confidentiality.
- Performs other position-related duties as assigned.
- Adheres to high standards of ethical conduct and complies with all applicable laws and regulations, including HIPAA.
- Reports any suspected concerns and/or violations to a supervisor and/or the Compliance Department.
- Completes Annual Compliance Training in a timely manner.
Requirements
- Minimum of one year of scheduling experience in a surgery center and/or medical office setting.
- Ability to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner.
- Ability to multitask and handle obstacles with outstanding customer service skills.
- Complies with HIPAA regulations for patient confidentiality.
- Complies with all health and safety policies of the organization.
Skills
- Knowledge in healthcare systems operations such as EMR.
- Knowledge of database management.
- Knowledge of medical terminology, healthcare coding systems, and clinics functions.
- Knowledge of governmental regulations and compliance requirements.
- Knowledge of Medicare, Medicaid, managed care, and other third-party payers' guidelines.
- Exceptional patient service skills throughout all interactions.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Customer-oriented with the ability to remain calm in difficult situations.
- Proficiency in using computer programs and applications, including Microsoft Office.
- Ability to build relationships with patients and display empathy and compassion.
- Ability to work independently and manage deadlines.
- Ability to work with other team members and patients in a courteous and cooperative manner.
Location
- 143 N. Long Beach Rd, Suite 1, Rockville Centre NY 11570
Work Type
- NO WEEKENDS
- NO EVENINGS
- NO HOLIDAYS
Experience Level
- Minimum of one year scheduling experience
Education Level
- High School Diploma or equivalent required
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
About the Company
- INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
- Our doctors and staff are committed to providing the highest level of quality medical services available.
- We are a growing health care organization who values our staff as much as we do our patients.