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About the Role
Design and configure Amplify for clients across EMEA, translating client requirements into practical, scalable configurations from onboarding through go-live and hypercare. This role focuses on ensuring successful implementations that deepen client outcomes and drive renewed business.
Responsibilities
- Run workshops with client stakeholders to understand objectives, processes, and value tracking, translating them into clear requirements.
- Design the setup of client strategy, initiatives, governance, and benefits tracking within Amplify.
- Configure, test, and deploy solutions with a focus on right-first-time execution to minimize rework.
- Collaborate with Sales, Pre-Sales, Reporting, and Customer Success teams for seamless client delivery.
- Identify and escalate risks and scope gaps to the Project Manager.
- Scope and deliver significant reconfigurations for existing clients.
- Maintain solution design documentation and configuration specifications.
- Train client administrators and contribute reusable patterns to the Amplify accelerator library.
Requirements
- Able to translate business requirements into practical, scalable solution designs.
- Able to spot gaps before they reach the client.
- Excellent written and verbal communication skills.
- Comfortable leading workshops with senior client stakeholders.
- Precise communication with technical teams.
- Detail-oriented with a strong focus on right-first-time execution and documentation discipline.
- Owns client outcomes and measures success by time to value and client satisfaction.
- Owns the quality of every handoff and seeks input from peers.
- Works well across time zones.
- 3+ years in solution design, business analysis, or implementation consulting, ideally implementing enterprise SaaS platforms.
- Experience configuring strategy execution, transformation, PMO, portfolio management, or value-tracking tools is highly regarded.
- Proven client-facing experience managing several concurrent implementations with external stakeholders.
- Familiarity with BI/reporting tools (e.g., Power BI) is a plus.
- Familiarity with how enterprises track initiative benefits is a plus.
- Comfortable working independently across multiple priorities and time zones (AU/US/UK/India).
Skills
- Solution Design
- Business Analysis
- Implementation Consulting
- SaaS Platform Implementation
- Strategy Execution Configuration
- Transformation Configuration
- PMO Configuration
- Portfolio Management Configuration
- Value Tracking Configuration
- Client Workshop Facilitation
- Requirements Translation
- Solution Configuration
- Testing
- Deployment
- Risk Identification
- Scope Management
- Change Management
- Documentation
- Training
- BI/Reporting Tools (e.g., Power BI)
- Independent Work
- Prioritization
- Cross-time Zone Collaboration
Location
- London preferred
- Remote locations considered for exceptional candidates
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- Bachelor's degree in business, information systems, computer science or a related field, or equivalent experience.
About the Company
- Amplify is a platform for clients to track strategy, initiatives, governance, and benefits.