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About the Role
We're looking for an Account Manager to support a growing last-mile delivery network by managing a portfolio of delivery partners across the region. In this role, you'll build strong relationships, drive partner success, analyze performance metrics, and collaborate with operations teams to ensure a smooth delivery experience. This is a highly visible role ideal for someone who enjoys account management, problem-solving, data analysis, and relationship building in a fast-paced environment.
Responsibilities
- Manage a portfolio of delivery partners and serve as their primary point of contact
- Drive successful partner onboarding, performance, and long-term retention
- Review performance metrics and provide recommendations to improve results
- Coach partners on operational best practices and quality standards
- Monitor trends, identify risks, and implement proactive solutions
- Resolve escalated issues by partnering with internal operations and support teams
- Collaborate cross-functionally to improve processes and the overall partner experience
- Analyze territory data to identify growth opportunities and operational improvements
- Maintain regular communication with partners through phone, email, and virtual meetings
Requirements
- 2+ years of Account Management, Sales, or Client Success experience
- 1+ year of customer-facing experience in a high-volume environment
- Strong Excel and Microsoft Office skills
- Comfortable analyzing data and performance metrics
- Excellent communication and relationship-building abilities
- Ability to multitask and manage competing priorities
- Strong organizational and follow-up skills
- Experience supporting operations, logistics, or service-based environments
- Experience working with cross-functional teams
- Process improvement or project management experience
Skills
- Account Management
- Sales
- Client Success
- Excel
- Microsoft Office
- Data Analysis
- Relationship Building
- Communication
- Multitasking
- Organization
- Follow-up
- Operations Support
- Logistics Support
- Service-based Environments Support
- Cross-functional Collaboration
- Process Improvement
- Project Management
Location
- Austin, TX
Work Type
- Onsite
- Contract
Experience Level
- 2+ years of experience
- 1+ year of experience
Education Level
- Bachelor's degree
Salary/Compensations
- $38.00 - $38.00/hr
Benefits
- Medical
- dental & vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.