Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Field Service Engineer 2 - San Francisco, CA - 1st Shift role.

Rezi rewrites your resume against GE HEALTHCARE's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Field Service Engineer 2 - San Francisco, CA - 1st Shift posting at GE HEALTHCARE — free, in seconds.

About the Role

The Senior Field Service Engineer performs on-time and accurate preventative maintenance, troubleshoots, and performs moderately complex repairs and installations on assigned equipment. This role is responsible for driving customer satisfaction through Service Excellence.

Responsibilities

Perform timely and accurate preventative maintenance of medical equipment to ensure optimal delivery of healthcare services.
Perform troubleshooting, service repairs, and installations of moderate complexity.
Lead communications with customers and serve as escalation point for customer-related concerns, including installations.
Own customer issues from dispatch or identification of issue to resolution.
Proactively engage with other team members to ensure appropriate solution for the customer.
Lead installations, validations, maintenance, and service repair needs on designated equipment.
Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth.
Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction.
Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met.
Document all work performed daily, including debriefing with metrics and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently.
Utilize the GEHC escalation process and work closely with region and national support to define and implement corrective action plans to resolve customer issues.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Meet Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements.
Complete all planned Quality, EHS & Compliance.

Requirements

Associate degree in a related field or equivalent military education and 4 years of experience servicing electronic equipment, OR high school diploma/GED and 6 years of relevant experience.
Must have and maintain a valid Driver’s License.
Experience with Web applications and Microsoft suite of products.
Legal authorization to work in the U.S. is required.
Ability to be available after hours and/or work a rotating on-call schedule including weekends.
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction.
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted.
Candidate must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
Candidate must be able to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.
Specific vision abilities required include color, close vision, distance vision, peripheral vision, and depth perception.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Must live and breathe GEHC behaviors: act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Skills

Mammography
X-Ray
Web applications
Microsoft suite

Location

San Francisco Bay Area/South Bay
San Ramon, CA

Work Type

First shift
Full-time

Experience Level

Senior

Education Level

Associate degree
High school diploma/GED

Salary/Compensations

$115,200 - $172,800
$96,400.00-$144,600.00 Annual

Benefits

Medical
Dental
Vision
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement

About the Company

GE HealthCare is a leading global medical technology and digital solutions innovator.
Our mission is to improve lives in the moments that matter.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
We offer a great work environment, professional development, challenging careers, and competitive compensation.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.