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About the Role
Clay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates. The core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support. Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows. This is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.
Responsibilities
- Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs.
- Own onboarding and offboarding execution, including provisioning and deprovisioning accounts and coordinating hardware.
- Partner with the Head of IT to configure and improve the ITSM platform, defining request categories, building intake workflows, and managing queues.
- Support conference room AV, networking equipment, peripherals, and general office tech.
- Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools.
- Coordinate device provisioning, shipping, receiving, and basic asset tracking.
- Document owned processes, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work.
Requirements
- 3 to 5 years in IT support, helpdesk, or a closely related role.
- Strong service delivery instincts; prioritize well, keep queues clean, and close requests with clear communication.
- Hands-on experience with ITSM platforms; understand how to configure and manage one.
- Broad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms.
- Familiarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals.
- Experience supporting onboarding and offboarding workflows end to end.
- Technical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks.
- AI-forward mindset: use AI tools to work faster, handle volume more intelligently, and improve the support experience.
- Process-oriented: notice what's inefficient and want to fix it.
- Clear communicator: employees trust you and know their issues are being handled.
Skills
- IT support
- Helpdesk
- Service delivery
- ITSM platforms
- SaaS administration
- Google Workspace
- Slack
- Zoom
- Notion
- Office technology
- AV setup
- Networking equipment
- Onboarding workflows
- Offboarding workflows
- macOS
- Identity and access management
- AI tools
- Process improvement
- Communication
Location
- Remote
Work Type
- Full-time
Experience Level
- 3-5 years
Benefits
- Work with world-class coaches who specialize in creativity, management, and more.
About the Company
- AI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.
- Clay predicts the next best action for your business and then helps you take it.
- We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you.
- We're already helping thousands of customers — including Anthropic, OpenAI, Google, and Visa — go to market with unique data, signals, and AI research.
- In 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington — and are on track to cross $200M in revenue this quarter.
- We also launched a $1M Scholarship fund for GTME Education.
- Our community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
- Our culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work.
- Read about us in the NYT, Forbes, First Round Review, and more.
- Hear from our employees directly on our Glassdoor page!