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About the Role

Lightspeed is seeking a Director of Product Management to own the Payments line of business within Financial Services. You will lead Group PMs and Senior PMs across North America and EMEA, and you will be accountable for payments penetration and GPV growth across our Retail and Hospitality platforms. Success means experiences that are Integrated, Invisible, and Instant. You own the product strategy and business outcomes for Payments, including top-line metrics such as total GPV, payments penetration, new paid sold, merchant onboarding conversion, and line of business revenue. You drive multi-year transformations and keep Product, Engineering, and Commercial teams aligned. You will report to the VP of Product, Financial Services, and partner with Engineering Directors, Design leaders, and Commercial executives.

Responsibilities

Define and communicate the multi year product strategy for Payments, and tie it to company OKRs and P&L targets.
Own the line of business outcomes: payments penetration, GPV growth, and merchant onboarding conversion.
Lead, coach, and hold accountable Group PMs and Senior PMs across Retail (X-Series and R-Series) and Hospitality (K-Series) platforms.
Hire top talent and develop product leaders from within, with clear career paths and succession plans.
Raise product management standards in discovery, commercial modeling, pricing and packaging, and data driven execution.
Partner with Engineering Directors, Design, Product Marketing, Sales, Operations, and Finance to align commercial targets with delivery.
Manage key partner relationships with payment processors and acquirers, and shape how we build, buy, and partner.
Consolidate fragmented payments capabilities into a coherent platform across product lines.
Balance long term platform bets with quarterly commitments, and make decisive trade offs under uncertainty.
Represent product direction to the C suite and the Board, with clear metrics and a point of view.

Requirements

2 to 3+ years at Director level (or equivalent) managing larger teams through direct and indirect reports, including Group PMs.
Ownership of a full line of business or major product vertical, such as payments, billing, or POS, with clear accountability for commercial outcomes.
A track record of hiring, developing, and promoting product leaders.
Experience driving structural, technical, or strategic change in a mature technology organization.
Strong executive presence with VP and C suite partners.
Deep grasp of business models, unit economics, pricing, and how product decisions shape the P&L.
Fluency in payments ecosystems (acquiring, interchange, settlement, reconciliation, compliance).
Strong understanding of platform architecture, APIs, and microservices, and experience leading platform consolidation and migrations.
Comfort with data infrastructure, conversion funnels, and reporting pipelines for data backed decisions.
Experience governing business critical, high availability customer flows.
Familiarity with lean product delivery, agile frameworks, and continuous delivery across multi team organizations.
Systems and portfolio thinking: sees products as interconnected ecosystems, not isolated features.
Leading through leaders: drives outcomes by coaching and empowering Group PMs rather than managing squad level detail.
Navigating complexity: brings clarity to ambiguous, fast changing environments.
Decisive leadership: makes high stakes calls quickly with sound judgment.
Strategic foresight: defines a compelling multi year vision tied to company strategy.
Customer focus: rooted in merchant empathy across both retail and hospitality.
Relentless outcome orientation (#makeithappen): delivers ambitious goals despite roadblocks.

Skills

Payments ecosystems
Platform architecture
APIs
Microservices
Data infrastructure
Conversion funnels
Reporting pipelines
Lean product delivery
Agile frameworks
Continuous delivery

Location

North America
EMEA

Work Type

Flexible work environment
Remote work policies

Experience Level

Director level

Salary/Compensations

$220,000 to $250,000 CAD

Benefits

Flexible paid time off
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups
Employee led networks
Social committees
Sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.