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About the Role
As a Key Holder, you will be a vital part of the leadership team, ensuring the smooth daily operations of the store. You will help maintain a safe and secure environment for pets, partners, and customers, while providing exceptional customer service. This role is perfect for individuals who enjoy leading on the floor, solving problems, and creating positive experiences.
Responsibilities
- Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
- Promote a safe, welcoming environment for pets, pet parents, and partners.
- Follow all policies and procedures related to animal welfare, safety, and store operations.
- Deliver friendly, knowledgeable, and solution-oriented service to every customer.
- Support and supervise store partners, helping maintain productivity and positive morale.
- Assist with training new partners and reinforcing best practices on the sales floor.
- Help maintain a clean, organized, and visually appealing store environment.
- Open and close the store while following all cash handling, safety, and security protocols.
- Support daily store operations including sales, task execution, and recovery.
- Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
- Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
- Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
- Process transactions, refunds, and exchanges accurately and efficiently.
- Act as the primary point of contact in the absence of store management.
- Support sales initiatives and promotions to help achieve store goals.
- Maintain merchandise presentation and in-stock conditions to Petco standards.
- Ensure accurate pricing and signage throughout the store.
- Assist with inventory counts, product replenishment, and shrink awareness.
- Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
- Ensure compliance with company policies, procedures, and safety standards.
- Address customer questions and resolve concerns promptly and professionally.
- Model Petco’s selling behaviors and service expectations.
- Provide guidance and direction to partners during assigned shifts.
- Escalate concerns appropriately to store leadership.
Requirements
- Previous retail experience required.
- Key holder or supervisory experience preferred.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Basic math skills and experience handling cash and transactions.
- Reliable, responsible, and detail oriented.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
- A limited amount of travel may be required for training, meetings, or community engagement.
Skills
- Leadership
- Problem-solving
- Decision-making
- Communication
- Interpersonal abilities
- Multitasking
- Cash handling
- Transaction processing
Location
- Pet Care Center retail environment
Work Type
- Full-time
- Onsite
Experience Level
- Key holder or supervisory experience preferred
Salary/Compensations
- $18.75 - $28.75 Hourly
Benefits
- Health benefits
- Financial benefits
- 401K
- Incentives
- PTO
About the Company
- Petco has been a leader in pet supplies for over 60 years, offering a wide range of products and expert support for pet parents.
- The company believes in the universal truths of pet parenthood and is dedicated to supporting pets and their owners every step of the way.
- Petco operates over 1,500 stores, 250+ Vetco Total Care hospitals, and numerous clinics and distribution centers across the U.S., Mexico, and Puerto Rico.
- Through Petco Love, founded in 1999, the company supports animal welfare groups nationwide and has facilitated approximately 7 million animal adoptions.
Equal Opportunity
- Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.