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About the Role

The Security Operations Command Center (SOCC) provides 24/7 monitoring, incident coordination, and technical support for the organization's physical security systems. The Security Operations Supervisor is responsible for leading watch operations, maintaining situational awareness, coordinating incident response, and ensuring operational procedures and standards are consistently followed. The Supervisor provides leadership, coaching, and technical guidance to watch standers while maintaining accountability for watch readiness, performance, and continuous improvement.

Responsibilities

Lead assigned night-watch personnel, managing priorities, task allocation, staffing readiness, break coverage, and accurate shift turnover in a continuous 24/7 operation.
Oversee monitoring of physical security, intrusion, video, access control, and relevant safety-related events, maintaining situational awareness across multiple sites and concurrent incidents.
Serve as the operational escalation point, leading incident bridges, communication, and response coordination for major incidents in accordance with approved authority and procedures.
Coordinate with on-site security, emergency services, EHS, Command Center partners, and appropriate technical teams while respecting their ownership of tactical response and specialist functions.
Ensure timely, factual, audience-appropriate notifications, distinguishing verified facts, unconfirmed information, current actions, and decisions needed.
Review watch logs, incident records, investigations, and pass-downs for accuracy, completeness, and defensible documentation; coach corrective improvements.
Develop team through feedback, scenario exercises, practical troubleshooting, certifications, and continuing proficiency assessments.
Oversee initial system fault triage, approved recovery actions, appropriate technical escalation, tracking, and restoration validation for Genetec and connected physical security technologies.
Identify recurring alarms, procedural gaps, system degradation, and operational risks; recommend improvements and help implement approved changes.
Maintain continuity during reduced staffing, system outages, communications failures, and other degraded conditions; execute approved contingency procedures.
Ensure production changes, evidence handling, sensitive information, and vendor engagement follow established approval and company-policy boundaries.
Foster open, respectful, and professional communication directly within the team, with co-workers/ teammates, and leaders across the organization.
Perform other duties as assigned.

Requirements

Bachelor’s degree or equivalent work experience.
2 – 4 years of relevant experience in security operations, network operations, emergency operations, access control, or a related operational support environment.
Strong communication skills and accountability.
Experience in a PSOC/GSOC, Command Center, public safety dispatch, military watch, emergency operations, critical infrastructure, or comparable 24/7 environment.
Demonstrated ability to lead personnel and coordinate real-time incidents under pressure.
Excellent verbal communication, professional judgment, incident reporting, and documentation skills.
Ability to coach employees, knowledge share, and hold personnel accountable without taking over every task.
Working familiarity with physical security operations, including access control, video surveillance, safety, and incident escalation.
Ability to learn, teach, and use technical applications, operational reporting tools, and other products.
Previous shift-supervisor or watch-lead experience in a multi-site security operations center.
Experience with Genetec Security Center, Mission Control, or comparable VMS/PACS and incident-management platforms.
Knowledge of door hardware, readers, controllers, interlocks/mantraps, IP cameras, intrusion detection, video analytics, or LiDAR.
Foundational understanding of IP networking and ability to coordinate application, device, server, and network troubleshooting.
Experience with data centers, high-availability operations, SOP development, qualification programs, Jira, or Confluence.
Experience collaborating with site security, EHS, facilities, IT, engineering, and external response agencies.

Skills

Communication
Accountability
Leadership
Incident Coordination
Incident Reporting
Documentation
Coaching
Knowledge Sharing
Troubleshooting
Technical Application Usage
Operational Reporting

Location

Austin, TX

Work Type

Full-time
On-site
Night Shift

Experience Level

2-4 years relevant experience
Previous shift-supervisor or watch-lead experience

Education Level

Bachelor’s degree or equivalent work experience

About the Company

Core Scientific is a leading provider of infrastructure for high-performance compute in North America.
Our mission is to accelerate digital innovation by scaling high-value compute rapidly, efficiently, and responsibly.
We transform energy into high-value compute with unmatched efficiency at scale.
Core Scientific is a publicly trade company (NASDAQ: CORZ).
We power AI, HPC, and other next-generation data center workloads demanding exceptional computing power, in addition to our digital asset mining operations.
Our footprint consists of 11 data center campuses across seven states, housing advanced infrastructure for our customers.
We have an entrepreneurial culture, a "can-do" and collaborative attitude, and we own and control our infrastructure.
These strategic advantages enable us to maintain operational excellence, increase efficiency, and rapidly deploy cutting-edge innovations developed by our team of experts.
Join us and accelerate your career alongside our groundbreaking journey.
We seek smart, creative, and collaborative professionals who thrive in a fast-paced, result-driven environment.
Ready to be part of something exceptional? Apply today and make an impact at Core Scientific.