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About the Role
The HR Business Partner, Retail supports the effectiveness of Leap's people strategy and the day-to-day realities of a fast-moving, multi-state retail workforce. This role partners directly with Retail Directors and multi-unit Retail Managers to provide HR counsel, navigate employee relations issues, and help build a culture where retail teams feel heard, supported, and set up to grow. You will help shape a high-performance retail people experience at scale.
Responsibilities
- Serve as the primary employee relations (ER) resource for retail employees across multiple states, ensuring every concern is handled with speed, fairness, and consistency.
- Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution.
- Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment.
- Identify patterns in ER activity and proactively surface risk or opportunity to HR leadership and retail operators.
- Maintain thorough, compliant documentation on all ER matters.
- Serve as a trusted advisor to Retail Directors and multi-unit Managers on people-related matters, from performance conversations, to team culture, to difficult separations.
- Provide consistent, practical guidance on policy interpretation, compliance requirements, and HR best practices.
- Partner with Managers to build confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics.
- Support organizational change and workforce transitions with clear communication and thoughtful change management support.
- Ensure consistent application of Leap's policies and procedures across the retail footprint.
Requirements
- 4–7 years of HR experience, with a strong focus on employee relations, ideally in a retail or high-volume, hourly workforce environment.
- Hands-on experience conducting workplace investigations and managing complex ER cases.
- Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices.
- Strong interpersonal and communication skills, you build credibility fast and hold difficult conversations with confidence.
- Ability to operate independently across a geographically dispersed organization.
- Applicants must be able to provide valid U.S. work authorization.
Skills
- Employee Relations
- Workplace Investigations
- Grievance Handling
- Policy Interpretation
- Compliance
- HR Best Practices
- Performance Management
- Change Management
- Communication Skills
- Interpersonal Skills
Location
- New York City
Work Type
- In-office at least three days a week
- Hybrid
Experience Level
- L4
Education Level
- PHR/SPHR or SHRM-CP/SCP preferred
- Experience with UKG or similar HRIS a plus
Salary/Compensations
- $105,000 - $125,000
Benefits
- Healthcare benefits (medical, dental, vision)
- Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
- Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
- Employee Assistance Program
- Annual cash bonuses
- Equity awards
About the Company
- At Leap, we believe the future of retail is omnichannel and the next generation of brands belong in neighborhoods, not just on screens.
- The Leap platform powers retail across over 100 stores for 50 brands with ambitions of scaling to thousands of stores and hundreds of brands.
- We don’t just operate stores, we bring brands to life - with built in advantages powered by data, systems and scale.
- We move with disciplined urgency to solve the challenging complexities of retail, ensuring that every store we launch and operate is high-performing and every shopper always feels welcomed.
- Our people are the key to our success. We are looking for smart, energized individuals who are ready to act as owners and help us build our platform - both in-store and at HQ.
Equal Opportunity
- Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team.
- We foster a diverse community to support the brands and customers we serve.
- Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.