Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Spec II CX Operations (Remote) role.
Rezi rewrites your resume against Protective's job description. Free.
Tailor your resume to this Spec II CX Operations (Remote) role.
Rezi rewrites your resume against Protective's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Spec II CX Operations (Remote) posting at Protective — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Spec II CX Operations (Remote) posting at Protective — free, in seconds.
About the Role
The Billing Specialist supports accurate and timely premium administration by researching and resolving premium payment exceptions, processing payments, and communicating with customers and internal departments.
Responsibilities
- Reviews premium reports, identifies exceptions, and researches discrepancies requiring correction or follow-up emails.
- Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
- Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
- Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
- Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
- Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
- Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
- Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
- Performs other related billing and administrative duties as assigned.
Requirements
- Prior insurance-industry experience is required.
- Experience with premium billing, payment processing, or related account administration is strongly preferred.
- Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
- Adapts effectively to changing priorities, procedures, workloads, and business needs.
- Communicates clearly and professionally in writing and conversation with insureds, producers, and internal partners.
- Manages multiple assignments, prioritizes competing deadlines, and maintains accuracy in a high-volume environment.
Skills
- Strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
- Communicate professionally and courteously by telephone and through electronic channels.
- Apply strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
- Maintains accuracy by verifying information, reviewing completed work, and correcting discrepancies before finalizing transactions or correspondence.
Location
- Remote
Work Type
- Remote
- Full-time
Education Level
- Associate degree preferred; relevant work experience may be considered in place of the degree.
Salary/Compensations
- $41,600 - $61,000 a year
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards
About the Company
- We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Equal Opportunity
- We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.