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About the Role

The Benefits Supervisor oversees the administration and ongoing management of employee benefits programs, wellness initiatives, leave management, and workers’ compensation. This role acts as the primary point of contact for benefits vendors and directly supervises the HR Benefits Team.

Responsibilities

Oversees the administration of employee benefit programs, including group health, dental, vision, retirement, disability, and voluntary benefits plans.
Responds to employee benefit inquiries and ensures appropriate tracking of communications and requests.
Oversees workers' compensation administration, including claim submission, employee education, and coordination with the carrier.
Serves as a primary point of contact for benefits vendors, insurance carriers, brokers, and benefits administration vendors.
Coordinates new hire benefits enrollment, annual open enrollment, and employee education activities.
Directly supervises the Leave Management Specialist and Benefits Assistant.
Monitors team performance, workload, and completion of assigned responsibilities.
Collaborates with Employee Relations on leave management and workplace accommodation requests.
Coordinates wellness initiatives, benefits fairs, and other programs designed to promote employee well-being.
Oversees benefits administration system maintenance and transactions, including enrollments, qualifying life events, and COBRA administration.
Provides employee guidance on 401(k) enrollment, contributions, plan updates, and available resources.
Coordinates with the retirement plan administrator and internal stakeholders to address employee inquiries and resolve plan-related issues.
Prepares and provides employee census reports and other requested benefits information to insurance carriers, vendors, and other authorized parties.
Reviews and reconciles benefits-related invoices and coordinates submission for payment.
Participates in Safety Committee meetings and collaborates on workers' compensation trends and workplace safety initiatives.
Ensures benefits documentation, records, and electronic transactions are completed, maintained, and processed accurately and timely.
Identifies opportunities to improve administrative processes, employee communications, and service delivery.
Promotes professionalism, accountability, collaboration, and customer service among team members and in interactions with employees and stakeholders.
Ensures that all required documentation is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
Performs other duties as assigned.
Communicates in a respectful manner with all people.
Complies fully with FREE’s confidentiality policies.
Meets all safety training requirements and adheres to all safety policies.
Coordinates, supports, attends and participates in all required events/meetings/reviews/committees.
Meets all job requirements and stays in compliance.
Adheres to FREE’s standard of ethical behavior.
Ensures compliance with FREE policies, procedures, and operating standards.
Implements a continuous quality improvement process for department services and administrative functions.
Assists in the development, implementation and administration of Human Resources policies and programs.

Requirements

Bachelor’s degree in human resources, business administration, psychology, or another related field required.
Minimum of three (3) years’ experience in human resources.
Minimum of (2) years’ experience administering employee benefits programs, including benefits enrollment, eligibility and coverage changes, leave management, employee education, vendor coordination, and/or benefits compliance.
Minimum one (1) year of supervisory experience required.
Internal and external candidates with less than one year of supervisory experience will need to successfully complete internal management and supervisory skills training within 120 days of hire or transfer into the role.
Valid Driver’s License.

Skills

Strong knowledge of employee benefit programs, including health, dental, vision, leave management, workers’ compensation/disability, retirement, and voluntary benefits, as well as enrollment, eligibility, and coverage requirements.
Knowledge of 401(k) plan administration, including employee enrollment, contribution changes, plan updates, and coordination with retirement plan administrators.
Ability to coordinate with benefits vendors, insurance carriers, brokers, and plan administrators to resolve issues, facilitate communication, and support effective working relationships.
Knowledgeable of and general human resources policies, laws, and guidelines.
Efficient, well organized, and have excellent analytical and written and verbal communication skills.
Proficient computer skills, familiarity with Microsoft Office Suite, especially Excel.

Location

In-person

Work Type

Full-time
Onsite

Experience Level

3+ years HR experience
2+ years benefits administration experience
1+ year supervisory experience

Education Level

Bachelor's Degree

Benefits

Group health, dental, vision, retirement, disability, and voluntary benefits plans.
Wellness initiatives.

About the Company

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury.
It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities.
FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

Equal Opportunity

FREE is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, genetics, or any other protected characteristic.
In addition to federal law requirements, FREE complies with applicable state and local laws governing non-discrimination in employment in all of its locations.
This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, recall, transfer, leaves of absence, compensation, and training.
Family Residences and Essential Enterprises’ affirmative action efforts related to protected veterans and individuals with disabilities are set out and described in our affirmative action plan for protected veterans and individuals with a disability.