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About the Role
Customer Service Officers support Harvard Protection in providing best-in-class security and life safety services. Personnel are responsible for professional customer-focused security and life safety services for people and property.
Responsibilities
- Maintain a professional demeanor while aiding customers, employees, visitors, and guests
- Maintain a visible presence in the facility / building assigned
- Monitor the environment for suspicious and unsafe activity
- Become familiar with incoming and outgoing traffic, customers, tenants, visitors, and guests
- Greet customers, visitors, staff, tenants, and guests professionally
- Answer questions and assist guests and employees in a customer-focused, supportive manner
- Answer all phones professionally
- Permit authorized persons to enter property and monitor entrances and exits
- Know and enforce facility / building policies and procedures
- Perform required patrols of designated areas on foot or in vehicle
- Observe departing personnel to protect against theft of company property and ensure authorized removal of property
- Follow established emergency action planning and procedures
- Monitor alarms and systems, as required
- Prepare reports on accidents, incidents, and suspicious activities
Requirements
- State or municipality mandated security officer licenses
- Minimum High School Diploma, GED or the equivalent
- Must have reliable means of communication and transportation
- Must have a security guard license or be able to obtain one within an acceptable period
- Strong interpersonal communication skills and friendly, professional demeanor
- Neat and professional appearance
- Computer skills and ability to effectively operate and manage security and communication devices
- Ability to write routine correspondence, including log entries and incident reporting
- Previous contract security, law enforcement, military, or customer service experience helpful
Skills
- Interpersonal communication
- Customer service
- Professional demeanor
- Computer operation
- Security device management
- Report writing
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $19.00/Hr.
Benefits
- Health & welfare
- Dental
- Vision
- Sick leave
- Vacation
- 401K enrollment
About the Company
- Harvard Protection Services is a fast-growing, privately owned provider of high-quality security services.
- We prioritize employees and clients, offering responsiveness, engaged leadership, and personal care.
- We support employees by ensuring they feel valued, providing resources for success, and empowering them to execute flawlessly.
- Our mission, vision, and core values are PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY.
- We aim to earn customer trust and business by maintaining a safe and secure environment.
- We are recognized as a dynamic, employee-centric organization that empowers our team to deliver leading-edge service and solutions.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.