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About the Role
This position directs and oversees the overall operation of multi-family communities within the portfolio, focusing on relationship management with agencies, partners, owners, and institutions. The role supports development, asset management, and acquisitions teams, ensuring long-term financial viability, operational excellence, and resident satisfaction while fostering a culture of recognition, accountability, and inclusivity.
Responsibilities
- Provide direction toward the achievement of Michaels strategy and its annual goals and objectives.
- Ensure individual properties meet targeted results and expectations regarding financial matters, occupancy, safety, appearance, and inspection standards.
- Build, train, and develop opportunities for growth for property management leaders and team members.
- Ensure regulatory and local law compliance and develop strategies to prevent and promptly resolve all violations.
- Establish written objectives/strategies with individual property managers and the Property Management senior team with manuals outlining expectations and responsibilities for each position.
- Oversee major contract work, prepare CAP X and operating budgets, and manage results with assistance of Regional Facility Director.
- Partner with asset management teams to establish and drive execution of a robust strategic plan for each asset.
- Prepare financial updates/variances as required for Executive Management.
- Ensure the Operations team constantly strives to improve property operations and curb appeal, with additional focus on increasing revenues, strategically decreasing expenses, and building relationships with tenants, vendors, and brokers.
- Stay informed of economic and demographic conditions in each property market.
- Communicate effectively and with appropriate detail to Executive management regarding the status of the operating strategy and results for each market.
- Provide leadership input for Michaels to innovate property operations to maximize revenue streams and other technologies to scale key effective new initiatives quickly into productivity.
- Perform other responsibilities as assigned.
Requirements
- 10+ years of experience in multi-family community operations or management, preferably with experience with Affordable and/or Market Rate.
- Must have ability to work non-standard hours and perform frequent travel (estimate of 50%) to all assets in the portfolio.
- Requires nighttime and weekend accessibility.
Skills
- Track record of building and leading high performing teams
- Excellent customer service and interpersonal skills; ability to relate to and get along with others
- Ability to facilitate presentations or speak in public to large groups of people
- Strong organizational and time-management skills
- Ability to multitask and maintain flexibility and creativity in a variety of situations
- Ability to analyze and resolve problems
- Ability to set and meet goals and consistently meet deadlines
- Ability to maintain confidentiality
- Exceptional written and verbal communication skills
- Working knowledge of property management software programs
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Bachelor's degree in Business, Real Estate, or a related field preferred
- Industry Designations (CAM, ARM, CPM, etc.) preferred
Benefits
- Competitive wage
- Comprehensive benefit package including Medical, Dental, Vision, prescription, etc.
- Generous paid time off
- 401(k) plan with a company match
- Michaels Employee Scholarship Program for children
- Professional development opportunities
About the Company
- The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment.
- Michaels teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.
- Teammates can be proud to be a part of the extraordinary, every day.
Equal Opportunity
- Help make the world a better place in a team-oriented environment.
- Collaborate and thrive in a company culture where all are welcome
- Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.