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About the Role

The Night Auditor is responsible for managing hotel operations during the overnight shift (11pm-7am), including the Night Audit, Front Office operations, guest service, and property oversight. This active role requires independent work and effective shift management following established procedures.

Responsibilities

Register guests
Make reservations
Prepare daily reports
Balance transactions
Conduct security walks
Complete the End of Day and Night Audit processes, reviewing reservations, rates, taxes, payments, postings, and transactions for accuracy and correcting discrepancies.
Perform overnight Front Office functions, including check-ins, check-outs, reservations, guest requests, telephone calls, cases, communications, and preparation for the following day’s business.
Prepare and maintain required audit reports, operational reports, records, logs, and documentation.
Conduct property and security walks and maintain a safe, secure, clean, organized, and presentable hotel environment.
Complete assigned side work and prepare designated guest and public areas for morning operations.
Address guest concerns, operational issues, and unexpected situations using sound judgment and established procedures.
Communicate pertinent guest, maintenance, security, and operational information to management and the incoming team.
Adhere to hotel, management company, and brand standards for guest service, payment handling, safety, security, emergency procedures, professional conduct, and appearance.
Complete all required nightly responsibilities and additional operational duties as assigned.

Requirements

Must be able to work independently and with minimal supervision.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
Must maintain composure and objectivity under pressure.
Dependability and accountability are essential.
Consistent attendance and punctuality are required; excessive call-outs, repeated tardiness, or frequent unscheduled time-off requests cannot be accommodated.
Reliable transportation is required, including during inclement weather.
A reliable personal cell phone is required for necessary work-related communication with management.

Skills

Attention to detail
Organization
Time management
Communication
Problem-solving

Location

Onsite

Work Type

Part-Time
Full-Time

Experience Level

At least 1 year of progressive experience in a hotel or a related field required.
Previous supervisory responsibility preferred.