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About the Role
Pine Plains Veterinary Hospital is seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, setting the tone for their visit. The ideal candidate is a customer service professional who thrives in a fast-paced environment, communicates clearly, and is passionate about animal care.
Responsibilities
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests.
- Make outbound calls for appointment reminders and follow-ups.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
- Assist in maintaining cleanliness and organization to ensure a positive client experience.
Requirements
- Previous experience as a veterinary receptionist is preferred.
- Strong organizational and multitasking skills.
- Ability to maintain a calm, professional, and positive demeanor.
- Flexibility is required to accommodate schedule adjustments and provide coverage for other team members during planned or unplanned absences.
Skills
- Customer service
- Communication
- Animal care
- Veterinary terminology
- Pet behavior
Location
- Pine Plains, NY
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- $19-$21 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan
- Professional development opportunities
- Employee pet discount
About the Company
- Pine Plains Veterinary Hospital has been a trusted, full-service veterinary practice since 1932.
- We are accredited by the American Animal Hospital Association, underscoring our commitment to high-quality medical care.
- We serve both companion animals and farm pets, offering a comprehensive range of services, from preventive care like wellness exams and vaccinations to diagnostics, surgery, dental care, and pain management.
- Our team is comprised of dedicated, experienced professionals, including veterinarians, licensed veterinary technicians, and support staff, all working together to deliver compassionate, personalized care.
- At Pine Plains, we believe in “personal service with quality care at a reasonable price.”
- We’re proud of our legacy, and we’re committed to building long-term relationships with both our clients and their pets.
Equal Opportunity
- We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.