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About the Role

Provide compassionate and empathetic support to members, offering guidance, support, and resolution for escalated billing issues. This role allows you to help others while building your career.

Responsibilities

Answer a high volume of calls from patients or their representatives, evaluating and responding to all aspects of billing inquiries.
Translate medical terminology into easy-to-understand information.
Research, troubleshoot, and resolve complex billing issues and customer complaints.
Navigate the Quest Billing System and other applicable applications.
Maintain a tracking log of all patient contacts.
Perform additional projects or tasks based on business need.
Maintain all compliance and HIPAA regulations at all times.

Requirements

Must be 18 years or older.
Must be a high-school graduate or have a GED.
1+ years of experience working in a call center handling a high volume of inbound calls.
1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions.
Demonstrated ability using computers and Windows PC applications.
Ability to navigate and learn new and complex computer system applications.
Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET.
Ability to commit to full-time attendance during the training period with no absences.
Ability to be accountable and work independently.
Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers compassionately.
Proficient conflict management skills, including the ability to resolve stressful situations.

Skills

Bilingual (English/Spanish)
Computer proficiency
Windows PC applications
Conflict management

Location

Remote

Work Type

Full-time

Experience Level

1+ years of experience

Education Level

High-school graduate or GED

Salary/Compensations

$20.00 - $23.00 / hour

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities

About the Company

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.