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About the Role

The Visitor Experience Associate plays an important role in advancing Munson’s mission by creating a welcoming, engaging, and positive experience for all visitors, students, members, and volunteers. As a primary point of contact, this position delivers exceptional customer service while supporting the daily operations of the Museum of Art’s welcome desk and retail shop.

Responsibilities

Serve as the primary point of contact for Munson, providing exceptional service to visitors, students, members, volunteers, donors, and staff.
Welcome and assist guests in person, by phone, and through electronic communications.
Answer and direct phone calls, emails, and in-person inquiries.
Respond to inquiries and provide information about exhibitions, classes, events, performances, memberships, facilities, and campus resources.
Process admissions, memberships, registrations, ticket sales, retail purchases, and other customer transactions accurately and efficiently.
Promote organizational programs, events, memberships, and retail offerings through positive and informed interactions.
Monitor visitor needs, concerns, and feedback and communicate relevant information to appropriate staff.
Maintain confidentiality and professionalism in all interactions.
Operate point-of-sale, ticketing, membership, and registration systems.
Accurately handle cash, credit card transactions, daily reconciliations, and related records.
Prepare and reconcile daily financial deposits for admissions, memberships, registrations, retail sales, and other organizational transactions.
Assist with merchandise receiving, pricing, stocking, inventory management, and visual presentation.
Maintain clean, organized, welcoming, and attractive public spaces.
Ensure displays, informational materials, and visitor resources are stocked and current.
Maintain accurate records, databases, spreadsheets, and reports.
Assist with data entry, filing, correspondence, and general office functions.
Prepare materials and communications as needed.
Collaborate with staff across departments to support organizational goals and initiatives.
Support special projects and departmental activities as assigned.
Assist with event setup, guest services, admissions, retail operations, and event breakdown.
Provide exceptional customer service during public programs and special events.
Support audience engagement efforts and help create a positive visitor experience throughout campus.
Participate in organizational committees, training opportunities, and professional development activities.
Work collaboratively with colleagues across departments.
Perform other duties as assigned.

Requirements

High school diploma or equivalent required; Associate degree or higher preferred
Two (2) years of customer service, retail, reception, administrative support, or related experience required
Flexibility to work regularly scheduled evening and weekend hours required
Experience working with computer systems and databases required
Strong verbal and written communication skills required
Strong organizational and time-management skills required
Excellent customer service and interpersonal skills are a must
Ability to communicate and interact with diverse populations required
Ability to manage multiple priorities while maintaining attention to detail required
Ability to work both independently and collaboratively required
Ability to maintain confidentiality and exercise sound judgment required
Ability to learn organizational programs, exhibitions, and services and communicate them effectively to the public
Final candidate will be required to complete a post-offer, pre-employment background check.

Skills

Experience with point-of-sale systems, cash handling, ticketing systems, and membership software preferred
Experience in a museum, arts, educational, retail, or nonprofit environment preferred
Experience with volunteer coordination or community engagement preferred
Knowledge of merchandising and visual display practices preferred
Proficiency with word processing, email, spreadsheets (Excel or Sheets), electronic calendars, and presentation software (PowerPoint or Google Slides) required
Familiarity with Google Workplace preferred

Work Type

37.5 hours with a half hour unpaid lunch period
Flexibility to work regular day, weekend and evening hours

Education Level

High school diploma or equivalent required
Associate degree or higher preferred

About the Company

Munson is committed to community engagement and belonging.
We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring.
This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.

Equal Opportunity

Munson is an equal opportunity employer.