Reservation & Accounts Receivable Coordinator (12-Month Fixed-Term Contract)
AccorHotel · GB
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About the Role
This role supports the hotel's reservations function, with a strong focus on leisure groups, while assisting with accounts receivable and credit control activities. It requires excellent organizational skills, attention to detail, and the ability to build strong relationships with guests, tour operators, and travel partners.
Responsibilities
- Coordinate all hotel reservations, with a particular focus on leisure groups.
- Coordinate group bookings from enquiry through to arrival.
- Build and maintain relationships with tour operators and travel partners.
- Ensure reservations are processed accurately and efficiently.
- Assist with invoicing, accounts receivable, and credit control processes.
- Follow up on outstanding payments and assist in resolving billing queries.
- Prepare reservations and accounts receivable reports.
- Work closely with Front Office and other hotel departments as required.
Requirements
- Previous experience in a Reception, Reservations, or similar hotel role.
- Good organisational and communication skills.
- Excellent attention to detail and accuracy.
- Basic knowledge of accounts receivable and credit control processes is desirable.
- Proficiency in Microsoft Office and hotel reservation systems.
- Ability to prioritise tasks and meet deadlines.
- A positive attitude and ability to work effectively as part of a team.
Location
- London Heathrow Airport
Work Type
- Fixed-Term (12 Months)
- Full-Time
Salary/Compensations
- £15.80 per hour
Benefits
- Heartist Card offering up to 30% discount at Accor hotels worldwide
- Free Bonus Breaks vouchers for complimentary stays within the UK
- Complimentary meals while on duty and a provided uniform
- 28 days' holiday, including bank holidays, increasing with service by up to an additional 5 days
- Friends & Family discounted rates
- Eye test vouchers
- Learning and development programmes through our Academies
- Cycle to Work scheme
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
- Workplace pension scheme
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities
About the Company
- Accor is a pioneer in the art of responsible hospitality, gathering more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
- Accor aims to keep innovating and challenging the status-quo.
- Accor offers a caring environment and a team where employees can be all they are.
- Accor provides a supportive place to grow, fulfil oneself, discover other professions, and pursue career opportunities.
- Accor offers exclusive benefits and strong recognition for daily commitment.
- Working at Accor creates lasting, memorable and impactful experiences for customers, colleagues, and the planet.
- ibis London Heathrow Airport is part of the Accor network, a worldwide hospitality leader.
- Accor's limitless opportunities allow employees to be all they are, work with purpose, grow, learn, enjoy, and explore.
Equal Opportunity
- We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.