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About the Role
AmeriCU Credit Union is seeking a Member Service Center Representative who is passionate about delivering exceptional member service and building strong relationships. This role supports members through phone, chat, email, and video interactions while helping them achieve their financial goals.
Responsibilities
- Manage a high volume of inbound and outbound member interactions in a timely, professional manner
- Build strong relationships by providing exceptional service and identifying member needs
- Resolve member inquiries and issues while recommending relevant products and services
- Process loan applications and maintain knowledge of underwriting guidelines and procedures
- Educate members on digital banking tools and alternative service channels to enhance their experience
- Maintain accurate member records within core and CRM systems
- Meet or exceed individual performance goals and contribute to team success
- Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
- Stay current on products, services, and internal processes through ongoing learning and development
- Maintain operational readiness by following procedures and reporting equipment issues
- Register with and maintain records in the NMLS system as required
Requirements
- Strong communication skills (verbal and written across phone, chat, and email)
- Ability to multitask and thrive in a fast-paced, high-volume environment
- Customer-focused mindset with strong problem-solving skills
- Comfort with technology and digital service platforms
- Sales and relationship-building experience preferred
- Detail-oriented with a commitment to compliance and accuracy
Skills
- Communication
- Multitasking
- Problem-solving
- Technology proficiency
- Sales
- Relationship-building
- Detail-orientation
- Compliance
- Accuracy
Location
- Liverpool, NY
Work Type
- Full Time
Salary/Compensations
- $19.84/hour to $24.80/hour
Benefits
- Competitive Medical, Dental, and Vision plans
- Health Savings Account contributions
- Generous Paid Time Off and Paid Holidays
- 401(k) with employer match after one year
- Employee Assistance Program
- Tuition Reimbursement (after one year, full-time)
- Company-paid Life Insurance and AD&D
- Enhanced Short-Term Disability coverage
- Employee appreciation events and a collaborative team culture
About the Company
- AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond.
- For over 75 years, we have remained committed to our members, employees, and communities.
- Proudly recognized as one of the Best Companies to Work for in New York State.
- Named by American Banker as one of the Best Credit Unions to Work for in the United States.