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About the Role

Responsible for providing on-site support to customers, including installation and service of commercial food equipment. Requires in-depth knowledge and demonstrated aptitude in mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) with complex troubleshooting experience. Routine work schedule includes on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs.
Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material basis.
Interprets and follows schematic diagrams.
Demonstrates knowledge of sequence of operations for multiple operating modes.
Possesses knowledge of state specific and federal regulations related to combustion emissions.
Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
Promotes branch and organization financial objectives by providing quality customer experience and generating leads.
Supports new product introduction.
Maintains current organization, industry, and equipment knowledge.
Responsible for assigned company assets including vehicle, tools, and inventory.
Follows the company's safe driving and other applicable policies.
Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced.
Demonstrates a comprehensive knowledge of company products and services.
Completes required safety training.
Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
Demonstrates ability to communicate orally with individuals from within and outside the organization.
Demonstrates crisis/conflict resolution skills.
Ability to self-motivate and take direction from senior technicians and management.
Thrives in multi-tasking environment and can adjust priorities quickly.

Requirements

High school diploma or GED.
4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience.
Ability to interpret and follow schematic diagrams.
Demonstrates knowledge of sequence of operations for multiple operating modes.
Knowledge of state specific and federal regulations related to combustion emissions.
Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.).
Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers.
Observes and practices all safety and security procedures (PPE, safety training, etc.).
Ability to read and interpret standard service manuals, mechanical diagrams.
Sustains understanding of parts stocking and identification methods, practices, and procedures.
Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads).
Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Demonstrates accuracy and thoroughness.
Looks for ways to improve and promote quality.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Meets productivity standards as set by Customer Facing Metrics (CFMs).
Completes work in timely manner.
Strives to increase productivity.
Works quickly.
Consistently at work and on time.
Ensures work responsibilities are covered when absent.
Arrives at meetings and appointments on time.
Follows instructions, responds to management direction.
Takes responsibility for own actions.
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Contributes to building a positive team spirit.
Puts success of team above own interests.
Able to build morale and group commitments to goals and objectives.
Supports everyone's efforts to succeed.
Recognizes accomplishments of other team members.
Keeps commitments.
Commits to extended hours of work when necessary to reach goals.
Completes tasks on time.
Ability to read and understand safety guidelines of the business.
Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
Lift up to 75 lbs with or without assistance.
Climb up to 10 ft with an A-frame ladder.
Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet.
Extensive walking 3-5 miles / day.
Extensive driving 5-6 hours/day.
Kneel, squat, bend, push/pull.
Move in different positions to accomplish tasks in various environments including tight and confined spaces.
Operate motor vehicles or heavy equipment.
Operate machinery and/or power tools.

Skills

Mechanical aptitude
Electrical aptitude
Pneumatic aptitude
Gas aptitude
Refrigeration (HVACR) aptitude
Complex troubleshooting
Customer service
Safety at work
Technical skills
Analytical skills
Basic math
Windows applications
Microsoft Office (Word, Excel)
Quality
Quantity
Attendance/Punctuality
Dependability
Teamwork
Safety
Time management
Communication skills

Location

Troy, Ohio

Work Type

On-site
Full-time

Experience Level

4-7 years of food equipment service experience
2-4 years of HVACR service experience

Education Level

High school diploma or GED
Associates Degree or Vocational Certificate preferred
Industry certification is highly desirable
Accredited Certified Technician (CFESA / NATE / Hobart)
EPA Certification

Salary/Compensations

32.40 - 43.80 USD Hourly

About the Company

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries.
The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems.
ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures.
The company was incorporated in 2001 and is based in Troy, Ohio.
ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Equal Opportunity

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.