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About the Role
The Assistant Manager will be responsible for delivering sales KPIs, executing product launches, maintaining visual merchandising standards, and managing store events. This role requires excellent customer service skills, product knowledge, and the ability to motivate a team.
Responsibilities
- Deliver agreed sales KPIs for the store, focusing on sales, ATV, UPT, conversion, and CRM.
- Motivate the team to achieve sales results.
- Assist with the execution of all product launches as per the Marketing Plan and HQ instructions.
- Implement and adhere to VM guidelines and train the team on all standards.
- Manage all store events, including launch previews, customer events, MDS, and Fragrance Fittings.
- Provide exemplary customer service and professionally handle consumer queries and complaints.
- Maintain and develop strong customer relationships with impeccable service.
- Ensure staff demonstrate high product knowledge and represent the brand effectively.
- Maintain knowledge of key competitors and industry trends.
- Act as the secondary point of contact for HQ, providing and receiving feedback professionally.
- Develop professional relationships with key HQ contacts to support commercial success.
- Communicate commercial understanding of the store and make fact-based recommendations to improve business.
- Participate in regular team meetings to ensure staff are up-to-date with business areas.
- Ensure back-of-house areas are maintained to a high standard and the store is clean, neat, and tidy.
- Support the completion of accurate and timely paperwork and reporting.
- Interpret sales data and set action plans accordingly.
- Ensure Cash Handling guidelines and till procedures are followed at all times.
- Support the management of the store team and address staffing issues.
- Ensure staff are coached and developed on an ongoing basis.
- Deal with team member performance issues smoothly, effectively, and professionally.
- Be aware of and ensure staff are aware of all security and health and safety requirements.
- Support loss prevention actions in risk management, physical security, cash controls, and inventory management.
- Manage store maintenance.
- Ensure stock levels are sufficient and monitored, conducting regular stock takes.
- Act as the local market retail expert for Diptyque.
- Be contactable at all times as a secondary key holder and respond to emergency calls.
- Manage all emergency situations involving the store and team members in the absence of the Business Manager.
- Perform general administrative duties.
- Abide at all times by Company rules and policy.
Requirements
- A passion for and previous Fragrance/ Beauty/ Luxury Retail Experience in a similar role.
- Sales focused with a proven sales record.
- Strong understanding of retail KPIs.
- Strong people and performance/ management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused, and able to use own initiative.
- High degree of verbal and written communication skills.
- Must be expertly groomed at all times, with appearance reflecting the company and store.
- Available Full Time with flexible working hours, including Saturdays and some Sundays.
- Assertive, dynamic, and always have a can-do and positive attitude.
Skills
- Sales
- Customer Service
- Team Motivation
- Visual Merchandising
- Event Management
- Product Knowledge
- Competitor Analysis
- Communication
- Performance Management
- Stock Management
- Cash Handling
- Loss Prevention
- Risk Management
- Inventory Management
Location
- Battersea Power Station
Work Type
- Full time
Experience Level
- Assistant Manager
- Similar role experience
About the Company
- Diptyque is a luxury brand known for its fragrances and beauty products.