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About the Role
This role is responsible for delivering agreed sales KPIs, including sales, ATV, UPT, conversion, and CRM. The position involves developing an understanding of business objectives, assisting with boutique reporting, and ensuring customer satisfaction through excellent service and product knowledge. The role also supports visual merchandising and operational standards.
Responsibilities
- Deliver agreed sales KPIs for the store, focusing on sales, ATV, UPT, conversion, and CRM.
- Develop an understanding of the KPI and business objectives on a daily and weekly basis.
- Understand the KPI reporting required for the host store and the company.
- Assist with boutique reporting when needed.
- Approach and assist every customer to achieve sales targets.
- Maintain and develop strong customer relations and deliver impeccable service.
- Work with the team for in-store and off-site events.
- Stay up-to-date with product knowledge, key trends, promotions, and launches.
- Attend key training sessions held by the company.
- Ensure back of house areas are maintained to a high standard.
- Ensure the counter is clean, neat, and tidy at all times.
- Support the implementation and maintenance of visual animations, seasonal campaigns, and gift wrapping.
- Ensure sales, customer contacts, and requirements are recorded and monitored.
- Assist the Counter Manager with duties and additional tasks as required.
- Follow all host store cash handling guidelines.
- Adhere to company dress code and grooming guidelines.
- Maintain a good relationship with all colleagues at Diptyque.
- Abide by all Company and Host Store rules and policies.
- Work in other London Diptyque locations if needed.
Requirements
- A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong people and performance/management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused, and able to use own initiative.
- High degree of verbal and written communication.
- Expertly groomed at all times, reflecting the company and store image.
- Available Full Time with flexible working hours, including Saturdays and some Sundays.
- Assertive, dynamic, and always have a can-do and positive attitude.
Skills
- Sales
- Customer Service
- Communication
- Product Knowledge
- Visual Merchandising
- Teamwork
- Initiative
Location
- Battersea Power Station
- London
Work Type
- Full Time
Experience Level
- Sales focused with a proven sales record
- Previous Fragrance/ Beauty/ Luxury Retail Experience
About the Company
- This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.