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About the Role
The Beverage Cocktail Server is responsible for providing fast, friendly, and courteous service to every customer while taking and serving beverage orders. This role involves interacting with the public, remembering details, and performing physical tasks in a fast-paced casino environment.
Responsibilities
- Provide fast, friendly, and courteous service to every customer.
- Take and serve beverage orders.
- Serve complimentary beverages to guests in slot and pit areas.
- Work in assigned areas such as dining rooms, lounges, or casino floors.
- Present beverage orders to the bartender and write checks properly.
- Accept payment and provide change.
- Maintain the server's station in a neat, clean, and sanitary condition.
- Be knowledgeable of casino promotions and events to answer customer questions.
- Inform customers of special events and other facilities.
- Maintain a current understanding of information security policies.
- Provide exceptional customer service in a pleasant, friendly, and professional manner.
- Maintain a professional work environment.
- Meet attendance guidelines and adhere to policies.
- Complete all required SGC Training programs.
- Attend all necessary meetings.
- Garnish drink orders and deliver drinks to players.
- Balance trays with drinks weighing up to ten pounds.
- Circulate throughout designated stations, taking drink orders.
- Remember customers and their preferred drinks.
- Place drink orders at the service bar.
- Reach, bend, clean ashtrays, and collect empty glasses.
- Keep service station clean and fully stocked.
- Walk continuously up and down short stairs or ramps.
- Observe when a customer is too intoxicated.
- Clean up glasses in the surrounding area at the end of the shift.
Requirements
- Must be 18 years of age or older.
- High school diploma or equivalency preferred.
- Two years of previous customer service experience required.
- Two years of serving in a bar or restaurant setting required.
- Bartending experience preferred.
- Must possess excellent communication skills.
- Ability to write routine correspondence.
- Ability to speak effectively to the public, employees, and customers.
- Ability to deal effectively and interact well with customers and employees.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk, and move through all areas of the casino.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
- Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
Skills
- Customer service
- Beverage order taking
- Serving drinks
- Cash handling
- Communication skills
- Problem-solving
- Working under pressure
- Interpersonal skills
Location
- Casino floor
Work Type
- Full-time
Experience Level
- 2 years of customer service experience
- 2 years of serving experience
Education Level
- High school diploma or equivalency preferred
Salary/Compensations
- $10.70 per hour
- Compensation is negotiable based on experience and education.
About the Company
- At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.