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About the Role
Bob Johnson Toyota is seeking an energetic, organized, and results-driven Business Development Center (BDC) Manager to lead their team, convert customer inquiries into appointments and sales, and enhance the customer experience. This role offers a hands-on leadership opportunity in a fast-paced environment with potential for professional growth.
Responsibilities
- Lead, coach, and develop BDC agents handling incoming sales calls, internet leads, and outbound follow-up.
- Set clear expectations and hold the team accountable for response times, customer contact, appointment quality, and follow-through.
- Review calls and customer communications, providing consistent feedback and training.
- Manage lead distribution, daily workflows, and CRM activity to ensure timely customer attention.
- Track appointment set rates, show rates, sales conversions, and individual performance.
- Coordinate with sales management for smooth customer handoffs and consistent experience.
- Oversee proactive outreach to lease customers, previous customers, and potential trade-in opportunities.
- Assist in recruiting, onboarding, and training new BDC agents.
- Build a positive team culture focused on accountability, teamwork, and continuous improvement.
Requirements
- Previous call center experience required.
- Demonstrated leadership or supervisory experience.
- Availability to work on-site, 40 hours per week, including Saturdays and some evenings.
- Comfort working with CRM systems and managing multiple priorities.
Skills
- Coaching skills
- Communication skills
- Organizational skills
Location
- Rochester, NY
Work Type
- Full Time
- On-Site
- 40 Hours per Week
Experience Level
- Manager
Salary/Compensations
- $60,000 - $90,000 annually
About the Company
- Bob Johnson Toyota is the largest Toyota dealership in the area and is experiencing growth.
- Offers a fun, fast-paced atmosphere with strong customer traffic and opportunities for professional growth.
- Provides a team-oriented work environment.