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About the Role
Bob Johnson Toyota, the largest Toyota dealership in the area, is seeking motivated Business Development Center (BDC) Agents to join their growing team. This role offers an opportunity to work in a busy dealership with a fun atmosphere, ample customer interaction, and potential for advancement.
Responsibilities
- Respond promptly and professionally to incoming sales calls and internet inquiries.
- Help customers take the next step by scheduling and confirming appointments.
- Follow up with prospective customers by phone, text, and email.
- Proactively contact customers about vehicle purchase and trade-in opportunities.
- Keep accurate records of customer conversations and follow-up activity in our CRM.
- Work closely with sales management and the sales team to deliver a smooth customer experience.
- Meet established goals for customer contact, appointments, and follow-up.
Requirements
- Previous call center experience required.
- Automotive experience preferred, but not required.
- Clear, confident phone skills and strong written communication.
- A positive attitude and a customer-first approach.
- Strong organization, attention to detail, and consistent follow-through.
- Comfort using computers and learning new systems.
- Availability to work on-site, 40 hours per week, including Saturdays and some evenings.
Skills
- Call center experience
- Communication skills
- Phone skills
- Written communication
- Organization
- Attention to detail
- Computer proficiency
Location
- Rochester, NY
Work Type
- Full Time
- On-Site
- 40 Hours per Week
Experience Level
- Depending on experience
Salary/Compensations
- $50000.00 - $70000.00Salary/year
- $50,000–$70,000 annually
About the Company
- Bob Johnson Toyota is the largest Toyota dealership in the area and is experiencing growth.
- Offers a fun, energetic, team-oriented atmosphere.
- Provides opportunities to learn, develop, and advance within the organization.