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About the Role
The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.
Responsibilities
- Maintains presence at host stand / door to professionally and graciously greet and seat customers
- Monitors server performance to ensure smooth service during the customers’ dining experience
- Observes proper telephone etiquette
- Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
- Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
- Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
- Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
- Participates in daily pre-shift meetings
- Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
- Maintains cleanliness and presentability of all menus and menu covers
- Maintains the highest level of hygiene standards to include, but not limited to: Clean, pressed uniform jacket and accompanying clothing and shoes; Clean and professionally styled hair and nails, maintained to avoid food contamination risks
- Adheres to posted work schedule and follows established procedures for schedule and shift changes
Requirements
- High School diploma or GED preferred
- Knowledge of OpenTable platform
- Excellent oral and written communication skills
- Ability to work autonomously
- Motivated and results-driven
- Ability to interact graciously with the public and handle multiple duties at the same time
- Exceptional customer service and problem-solving skills
- "Win together" mentality
- Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays
Skills
- OpenTable platform
- Oral communication
- Written communication
- Customer service
- Problem-solving
- POS system
Work Type
- Full-time
Education Level
- High School diploma or GED preferred
Salary/Compensations
- $20.79 - $25.99
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Basic life insurance
- Supplemental life insurance
- Disability insurance
- Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
- Employee discount
About the Company
- Since 1907, Neiman Marcus has been a leader in luxury retail, providing a uniquely curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary.
- Known for creating Neiman Marcus magic through exceptional experiences, Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.
- We serve customers across our stores, digital channels and through remote selling.
- Neiman Marcus is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Equal Opportunity
- Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
- If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.