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About the Role

The Event Manager is responsible for planning, coordinating, and operationally delivering VIP experiences across Live Nation’s UK touring portfolio, ensuring all event requirements are met to a high standard. This role involves collaborating with various stakeholders to oversee operational readiness, manage event logistics, and contribute to the development of new departmental procedures.

Responsibilities

Take ownership of the operational readiness of assigned events, ensuring all VIP requirements are confirmed, documented and communicated ahead of show day.
Coordinate local staffing plans, briefing requirements and on-site responsibilities to ensure teams are appropriately prepared for event delivery.
Liaise with International tour coordinators, venues, artist management and suppliers to confirm suitable spaces, room layouts, F&B provisions, access arrangements, and staffing/security requirements.
Act as the primary operational contact for assigned tours, maintaining clear communication between international tour coordinators, promoters, venues and internal Live Nation teams.
Monitor supplier performance and service standards, addressing issues promptly and escalating material concerns where necessary.
Conduct site visits and venue assessments where required to validate proposed layouts, facilities, access routes and operational arrangements.
Identify potential operational risks and develop contingency plans to minimise disruption and protect the quality of the VIP experience.
Ensure event delivery complies with relevant health and safety requirements, venue policies and internal operating procedures.
Maintain oversight of domestic-level budgets and expenditure, ensuring costs are appropriately managed and variances are reported to the relevant stakeholders.
Work closely with ticketing and finance colleagues to ensure event requirements, package inclusions and relevant financial information are accurately reflected in delivery plans.
Provide timely updates on event readiness, outstanding actions, operational risks and delivery issues to the wider VIP team.
Capture post-event performance, supplier feedback and lessons learned, implementing improvements across future events and tours.
Support the development and implementation of standardised event procedures, documentation and best practices across the wider touring portfolio.
Provide operational support across other tours and events where required, helping maintain departmental capacity and consistent delivery standards.

Requirements

Experience managing activations or equivalent in live events, touring, festivals, venue operations or hospitality/agency environments.
Excellent project management skills, with the ability to coordinate multiple events/projects simultaneously and manage competing deadlines.
Ability to coordinate staffing, security, hospitality, food and beverage, access arrangements and other event-specific requirements.
Strong understanding of VIP guest experiences, customer service standards and the requirements of premium event offerings.
Experience managing suppliers and local staffing teams to ensure agreed services are delivered to the required standard.
Experience advancing events with venues, tour management, promoters or suppliers.
Ability to monitor event expenditure, manage costs and report financial or operational variances.
Strong problem-solving skills, with the ability to resolve logistical challenges and respond to changing requirements on show day.
Knowledge of relevant event safety procedures, risk assessments, accessibility requirements and venue operating protocols.
Experience working with ticketing, finance and other internal teams to ensure event requirements are coordinated and fulfilled.
Ability to produce event reports, document outcomes and identify opportunities to improve future delivery.
Full UK driving licence would be advantageous.
Willingness to travel domestically, including evenings and weekends, is essential.
Working knowledge of event safety legislation, licensing requirements and crowd management principles (Desirable).
Experience managing VIP activations across multiple venues or international touring environments (Desirable).
First Aid at Work or Emergency First Aid at Work certification (Desirable).
Experience using event management, project planning or resource scheduling software (Desirable).

Skills

Project management
Event coordination
Stakeholder management
Operational delivery
Budget management
Risk assessment
Problem-solving
Customer service
Supplier management
Event safety procedures
Ticketing systems
Finance systems

Location

Farringdon, London
Onsite at shows

Work Type

Full time
Permanent

Experience Level

Experience managing activations or equivalent in live events, touring, festivals, venue operations or hospitality/agency environments
Experience managing suppliers and local staffing teams
Experience advancing events with venues, tour management, promoters or suppliers
Experience working with ticketing, finance and other internal teams
Experience managing VIP activations across multiple venues or international touring environments (Desirable)

Benefits

Tickets to shows and festivals
Unlimited annual leave
Use of arcade games in the basement games room
Onsite gym equipment
Fitness and meditation classes
Fully stocked complimentary coffee bar with barista
Heavily subsidised lunch options
Regular staff events

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.