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About the Role

The CAPRES Technical Support Engineer (TSE) is a critical technical team member responsible for supporting complex semiconductor equipment in demanding production environments. The TSE independently responds to technical issues that cannot be resolved through first-line support, focusing on equipment availability, rapid recovery, root-cause troubleshooting, and minimizing customer production downtime.

Responsibilities

Serve as an Equipment Specialist and technical escalation point for Field Service Engineers and customers, providing in-depth product knowledge and troubleshooting expertise and technical solutions.
Support is provided remotely by phone, email, and remote diagnostics, as well as through onsite support at customer locations across the U.S.
Lead troubleshooting of complex semiconductor equipment and subsystem issues, determining the actions required to restore equipment to production minimizing fab downtime.
Act as the technical lead during critical equipment issues, working closely with Field Service and Engineering and Product Engineering teams in the U.S. and Denmark to identify root causes and develop effective technical solutions.
Lead the development and implementation of Plan of Action (POAs) for critical equipment issues, providing clear technical direction to Field Service teams throughout equipment recovery.
Diagnose highly complex equipment problems requiring an in-depth understanding of system architecture, operating principles, hardware, software, and electromechanical subsystems.
Document troubleshooting activities, technical findings, root causes, corrective actions, and postmortem analyses, creating clear technical documentation that supports knowledge sharing and continuous improvement.
Collaborate across international and cross-functional teams, including hosting technical discussions between teams in the U.S. and Denmark to drive complex issues toward resolution.
Participate in specialized equipment and product training to develop and maintain advanced technical expertise.
Most training will require traveling outside of the U.S.

Requirements

Bachelor’s degree with 2+ years of demonstrated experience or equivalent combination of education and experience in engineering applications.
Hands-on experience with semiconductor equipment, metrology inspection or other highly complex automated systems.
Demonstrated ability to troubleshoot complex systems involving electrical, electronic, mechanical, motion-control, laser/optical and software interfaces.
Strong analytical and problem-solving skills with the ability to use system logs, diagnostic data, inspection reports and test results to rapidly identify failures and determine corrective actions.
Ability to independently lead advanced technical troubleshooting and equipment recovery, with a focus on returning semiconductor equipment to production and minimizing customer downtime.
Experience working directly with Field Service teams and customers, including technical escalations, customer communication, and coordination of cross-functional engineering teams to resolve complex equipment issues.
Ability to work independently and collaboratively in a fast-paced customer-focused semiconductor environment.
Project management and customer relations, leading/driving multi-disciplined teams to resolve complex technical issues.
4 Point Probe Sheet Resistance and Hall metrology.
MOKE metrology.

Skills

Troubleshooting
Technical Support
Semiconductor Equipment
Root Cause Analysis
Customer Service
Cross-functional Collaboration
Technical Documentation
Project Management
Customer Relations
4 Point Probe Sheet Resistance and Hall metrology
MOKE metrology

Location

USA-TX-Austin-KLA

Work Type

Onsite

Experience Level

2+ years of demonstrated experience

Education Level

Bachelor’s degree

Salary/Compensations

$39.38 - $66.93 Per Hour

Benefits

Medical
Dental
Vision
Life insurance
Voluntary benefits
401(K) with company matching
Employee Stock Purchase Program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits
Employee Assistance Program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave

About the Company

KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges.
From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe.
Join us if you want to make electronics that push industries forward and make the world a better place.

Equal Opportunity

KLA is proud to be an Equal Opportunity Employer.
We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.