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About the Role
The Senior Investigator independently plans and conducts complex long-term care investigations and oversees investigative activities performed by third party surveillance vendors.
Responsibilities
- Completes high-quality, complex long term care claims investigations
- Develops and executes a thorough investigative plan
- Obtains and reviews internal / external documents to support investigative activity and findings
- Conducts interviews of insureds, caregivers, and other involved parties
- Manages third party vendor(s) conducting long term care surveillance activities
- Communicates findings and investigation status to Requesters
- Produces well-written reports that are accurate, concise, and objective
- Presents case findings and recommendations for further action to department management and Requesters
- Utilizes internal case management systems to keep department management updated and to plan / prioritize concurrent assignments
- Adheres to departmental, company and regulatory timelines, policies, and requirements
- Prepares and presents cases for referral to law enforcement, prosecutors, and regulators; provides depositions, grand jury, and court testimony as required
- Ability to travel on short notice and responds to urgent long term care claim investigations
- Maintains knowledge of advanced investigative techniques, company / external sources of information, changes in the financial services industry as well as applicable laws and regulations impacting long term care claim investigations and other relevant topics
- Maintains and continuously expands network of professional contacts
- Attends training sessions, reads pertinent trade journals, actively participates in, and makes presentations to professional organizations and associations
Requirements
- Bachelor’s degree preferably in Criminal Justice or related field required; graduate work a plus
- Five (5) or more years of experience in the investigation profession and/or financial services industry
- Designations / certifications in relevant subject matter areas a plus (CFE, LTCP, LOMA)
Skills
- Highly proficient in various computer applications (Microsoft products etc.)
- Advanced written and verbal communication skills
- Advanced analytical skills
- Advanced interviewing skills
- Ability to work in a dynamic environment
- Efficient and effective organizational skills
- Strong presentation skills
- Foreign language proficiency a plus
Location
- USA, New Jersey
- Remote
Work Type
- Full Time
- Remote
Experience Level
- Senior
Education Level
- Bachelor's degree
Salary/Compensations
- $92,475.00 USD - $160,290.00 USD
Benefits
- Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
- Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
- Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year.
- Full range of statutory leaves of absence.
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Company: John Hancock Life Insurance Company (U.S.A.)
Equal Opportunity
- Manulife is an Equal Opportunity Employer
- At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.