Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Front Desk Associate role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Tailor your resume to this Front Desk Associate role.
Rezi rewrites your resume against Planet Fitness's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Associate posting at Planet Fitness — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Associate posting at Planet Fitness — free, in seconds.
About the Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
Responsibilities
- Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment.
Requirements
- Must be 18 years of age or older
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 75 pounds.
- Will encounter toxic chemicals during shift.
- Frequent cleaning and sanitizing of equipment and facilities.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- Every team member is responsible for contributing to a safe and healthy workplace.
- Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Skills
- Positive and upbeat attitude
- Passion for delivering an exceptional experience to members, guests and fellow team members
- Enjoy connecting with people and helping everyone feel welcome and comfortable
- Punctual, reliable and dependable
- Approach interactions with kindness, patience and a genuine desire to help others
- Communicate clearly, listen well and respond with empathy
- Act with integrity and treat everyone around you with respect
- Take pride in your work and contribute to a clean, welcoming and positive club environment
- Work well as part of a team and are ready to step in and support others
- Learn quickly and apply what you’ve learned through online and hands-on training
Location
- Onsite
Work Type
- Full-time
Experience Level
- 6-12 months of experience in a customer service environment is preferred
Salary/Compensations
- $17.00 - $18.25 per hour
Benefits
- Medical, Dental, and Vision Insurance
- Short-term and long-term disability
- Term life insurance
- 401(k) retirement savings plan
- Flexible spending accounts
- Vacation, sick and holiday pay
- Free Black Card Membership
- Tuition Reimbursement
- Employee perks and discounts
- Engaging team-building competitions and social events
About the Company
- At Planet Fitness, our purpose is to create a more connected and Judgement Free™ planet, where fitness and wellbeing are within reach for all.
- Breaking Boundaries Together is how we bring our employee experience to life. It means creating a workplace where people can be themselves, feel supported, continue to grow and achieve more together than they could alone.
- Guided by our PLANET Principles, we put people first, lead with excellence, act with authenticity and integrity, embrace change and thrive together.
- When you join Planet Fitness, you become part of a welcoming, energetic team that has fun, supports one another and takes pride in creating an environment where everyone feels like they belong.