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About the Role

The Service Coordinator is responsible for working cooperatively with individuals and their families to identify goals and locate specific support services that enhance their well-being.

Responsibilities

Support and closely coordinate all care needs with the participant, their natural support, other waiver service providers, and any medical professionals.
Facilitate team meetings to ensure communication with the team at least every 6 months.
Facilitate any and all required and requested meetings between participant, natural supports, service providers, and any other designated individual.
Document in-person and telephone encounters in the case note and complete all follow-up activities.
Ensure each participant maintains the level of care necessary to be eligible for the waiver (UAS minimum score of 5).
Facilitate referrals for indicated services (e.g., social services such as housing assistance, vocational rehabilitation, substance abuse treatment, day program, medical doctors).
Complete all required documentation pertaining to any service the individual is enrolled in and meet all required timelines and timeframes in accordance with program regulations.
Ensure participants maintain active Medicaid at all times and assist with benefit management for any other benefits the person has.

Requirements

Valid New York State Driver's License required.
Flexible, yet organized, with the ability to exercise independent, sound judgment.
Must be knowledgeable about all community resources, Medicaid Services, and available non-Medicaid services.
Demonstrated ability to collaborate effectively in a team setting.
Ability to maintain effective and professional relationships with patient and other members of the care team.
Strong communication skills.
Ability to effectively engage patients in a therapeutic relationship, when appropriate.
Ability to work with patients by telephone or in person.
Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
Be able to assess patient’s ability to remain in home with or without assistance and determine what level of assistance is needed to remain living in the community.
Computer skills required including the ability to work within a Windows OS, and the ability to create, save, open, close and forward electronic documents and emails.
Experience working with patients who have co-occurring mental health, substance abuse, and physical health problems.
Experience with community-based and other social support services as well as healthcare services that respond to the individual’s needs and preferences and contribute to achieving the individual’s goals.
Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby.
Must be able to occasionally lift loads of 30 pounds without assistance.
Ability to sit, talk, and hear is required.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

Skills

Care Management
Community Resources
Collaboration
Communication
Therapeutic Relationship Building
Mental Health Assessment
Substance Abuse Assessment
Computer Proficiency

Work Type

Full-Time Employment

Experience Level

Associate Degree: Two (2) years of experience providing Care Management for individuals with disabilities, mental illness and/or seniors and knowledge about community resources.
Bachelor’s degree: One (1) year experience providing Care Management for individuals with disabilities, mental illness and/or seniors and knowledge about community resources.
Master’s degree: no experience required.

Education Level

Associate Degreed required
Bachelor’s degree in a Health and Human Service field preferred

Salary/Compensations

$24.50 / Hourly

Benefits

100% employer-paid medical insurance for High-Deductible Health Plan (HDHP) for single-subscribers.
Health Saving Accounts (HSA) with Weekly Employer Contributions.
Flexible Spending Accounts (FSA).
Dental insurance with orthodontist coverage.
401(K) with Company Match: 100% company match on the first 3% of your contributions.
Tuition assistance program.
Generous ETO plan that accrues on a weekly basis for use after 90 days of employment.
Six designated holidays and one floating holiday.
Voluntary benefits and insurances such as Short-Term Disability, Vision, Employee Assistance Program, and access to Workforce Success Coaches.

About the Company

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs.
We are committed to meeting each individual’s needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge…Life. Inspired Every Day.
Episcopal SeniorLife Communities is dedicated to its staff, and we show it by providing incredible benefits!
Winner of the 2024 Best-in-Class Employer award, ESLC was recognized for its comprehensive approach to benefits, compensation, and employee experience.

Equal Opportunity

Episcopal SeniorLife Communities is an Equal Opportunity Employer.