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About the Role
People USA seeks a Peer Generalist to support the Peer Navigation program in Dutchess/Ulster County. This program offers flexible, community-based interventions for individuals with complex needs who haven't benefited from traditional programs. The role utilizes a peer-led, person-first, trauma-informed approach to address immediate needs, build trust, and foster long-term recovery by strengthening social networks. The Peer Generalist will practice relationship-centered, participant-driven services, act as a resource and advocate, coordinate services, maintain compliance, and support a collaborative team. Key skills include self-direction, decision-making, crisis de-escalation, and leveraging lived experience for self-advocacy and systemic navigation, all while adhering to peer values and flexible care coordination.
Responsibilities
- Accompanied participants to hearings, social services appointments, and housing reviews to defend their rights.
- Teaches participants about available government assistance, tenant rights, and mental health self-determination.
- De-escalates acute situations using trauma-informed care and peer-support frameworks.
- Identifies non-traditional community resources when mainstream systems reject the participant.
- Builds self-advocacy skills so participants can eventually navigate systems independently.
- Facilitates group and participant programming focused on participant-led engagement.
- Ensures the approach remains Values driven, peer-led, person-first, trauma informed, and relationship-centered.
- Completes accurate, timely documentation, including progress notes, reports, and program data.
- Maintains compliance with agency policies and state/regulatory standards.
- Represents the agency and program at internal meetings, community events, and collaborative workgroups.
- Assists with the oversight, expansion, and continuous improvement of program operations.
- Performs additional duties as assigned.
Requirements
- High School Diploma or equivalent.
- 3 years of experience providing direct support to individuals with disabilities or psychiatric diagnoses or case management work.
- Must obtain New York State Peer Specialist Certification within 6 months of hire through People-USA system.
- Demonstrated knowledge of trauma-informed care, harm reduction, and strengths-based approaches.
- Strong understanding of recovery principles, peer support models, and employment services.
- Lived experience with mental health and/or substance use recovery is strongly encouraged.
- Exceptional communication and boundary management skills.
- Familiarity with ADA, mental health systems, Social Security benefits, and community services.
- Must have a clean and valid driver's license.
- Must have own transportation.
Skills
- Self-direction
- Decision-making
- Crisis de-escalation
- Relationship-centered service delivery
- Participant-driven service delivery
- Advocacy
- Trauma-informed care
- Peer support
- Communication
- Boundary management
Location
- Kingston, NY
Work Type
- Full-time
- 40 hours per week
Experience Level
- 3 years of experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $24.75 per hour
About the Company
- Organization: People USA