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About the Role
As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You ensure all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions.
Responsibilities
- Greet customers promptly and courteously as they enter the store.
- Address and respond to all customer questions accurately.
- Provide exceptional service from start to finish.
- Effectively communicate the return policy.
- Maintain a positive, cheerful attitude with customers and team members.
- Promote the store and brand image in all interactions.
- Provide exceptional customer service to both in-store customers and those who call on the phone.
- Ensure the highest level of customer service possible.
- Prioritize brand and product knowledge training in customer interactions.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Contribute to a team and cooperate to achieve goals.
- Multi-task in a fast-paced environment.
- Respond to problem situations with professionalism.
Requirements
- Previous Retail experience is a plus.
Skills
- Natural communicator
- Motivated team player
- Self-starter
- Problem solving mindset
- Agility in approaching challenges
Benefits
- Generous discounts
- Community-based programs
- Extensive opportunities and support for personal and professional development
- Global Mentorship Program
- Uniform Allowance
- 60% discount off the Deckers Brands’ (UGG, HOKA, Teva) online
- 30% instore discount
About the Company
- UGG is a division of Deckers Brands.
- We exist to transform the lives of our customers and each other by sharing our passion and love for UGG.
- Our mission is to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers’ desire.
- As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.
Equal Opportunity
- Diversity and inclusion are key to our success.
- We are proud to be an equal opportunity employer.
- We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.