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About the Role
The Restaurant Server is responsible for providing fast, friendly, and courteous service to every customer. This position requires the ability to interact with the public, speak English clearly, remember details, and perform physical exertion including walking, standing, bending, lifting, and carrying. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures.
Responsibilities
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
- Provide prompt, friendly, and courteous service of food and beverage to all guests.
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
- Understand and support the philosophy and goals associated with Seneca Niagara Casino & Hotel.
- Perform any duties assigned by the manager or shift manager.
- Assist all employees in performing their duties whenever required and work as one team.
- Be familiar with all check and cashing procedures.
- Work in a designated area, be attentive to guests at all times, and exceed guest expectations.
- Adhere to all policies and procedures pertaining to liquor laws.
- Be knowledgeable of Seneca Niagara Casino & Hotel’s history, property map, location of restrooms and telephones, and hours of operation for stores and restaurants.
- Maintain full knowledge of menu, wine lists, and daily specials.
- Greet all guests within one minute in a friendly and courteous manner using positive body language.
- Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
- Relay all guest complaints and or compliments to manager or supervisor on duty.
- Maintain a current understanding of all policy and guidelines regarding information security.
- Provide exceptional customer service and communicate in a pleasant, friendly, and professional manner.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Review all information posted in designated area, including stations, upcoming events, and 86 board.
- Review reservation book to identify VIP’s, special guests, and large parties.
- Maintain a neat and organized work station.
- Keep wait stations clean, organized, and stocked.
- Pre-bus all tables.
- Take guest checks up to cashier.
- Perform general upkeep of the restaurant.
- Follow weekly designated side work duties.
- Visit all tables during service to ensure guest satisfaction.
- Assist guests with coats and chairs upon departure, thanking them, and inviting them to return.
- Follow all tip out procedures according to standards.
Requirements
- Must have outgoing, friendly personality and a cheerful accommodating disposition.
- Must remain calm and professional in a fast-paced environment.
- Must be 18 years of age or older upon employment.
- Six months’ previous customer service experience required.
- High volume experience preferred.
- Must possess excellent communication skills.
- Ability to write routine correspondence and to speak effectively and interact well with customers and employees.
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk and move through all areas of the casino.
- Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
- Must be able to lift and carry trays up to forty (40) pounds.
- Must be able to perform repetitive motions.
- Must be able to talk to and hear customers/co-workers.
- Must be able to assist with special needs of customers.
- Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced environment and effectively deal with customers, management, employees, and members of the business community.
Skills
- Customer service
- Communication skills
- Problem-solving
- Interpersonal skills
Location
- Seneca Niagara Casino & Hotel
Work Type
- Full-time
Experience Level
- 6 months customer service experience
Education Level
- High school diploma or equivalency preferred
Salary/Compensations
- $10.70 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.