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About the Role
A Leasing Associate acts as an initial ambassador between the public, residents, and the management team. This individual is responsible for providing exceptional service, assessing client needs, and offering solutions that align with community goals.
Responsibilities
- Provide first-line customer service for prospective and current residents, and property guests.
- Communicate with residents and prospects via phone, email, and text in a timely manner.
- Lead property tours, including model and vacant units, and market amenities to close sales and maintain occupancy.
- Track and follow up with all referrals, walk-ins, and inquiries.
- Develop and maintain leasing materials detailing property features, amenities, vacancies, rates, and promotions.
- Assist with developing and coordinating leasing events and resident promotional activities.
- Prepare leasing move-in packets.
- Process lease applications.
- Complete and maintain lease files.
- Inspect apartments for move-in condition and turnover status.
- Prepare and distribute reports, newsletters, and resident correspondence.
- Work with management to develop and implement residential programming and events.
- Visit comparable properties and assist in preparing competitive market analysis reports.
- Remain current on and compliant with policies and laws affecting property marketing and leasing.
- Maintain regular daily office hours, ensuring adequate coverage on weekends and holidays.
- Complete outreach marketing on a weekly or monthly basis.
Requirements
- Minimum of two years of sales/leasing experience or equivalent experience.
- Ability to follow directives and work with minimum supervision.
- Ability to communicate effectively, both in writing and verbally.
- Ability to interact positively with residents, employees, vendors, and the public.
- Basic arithmetic skills.
- Excellent follow-up and follow-through skills.
- Solid organizational and interpersonal skills.
- Ability to work as a team member.
- May be required to utilize personal transportation to inspect apartment community grounds and units, or to complete outreach marketing.
- Business travel for regional meetings and/or training may be required representing up to 15% of travel time.
- Occasional use of a golf cart may be necessary.
- Must have a valid driver’s license and automobile insurance.
Skills
- Property management applications
- MS Office Suite
Location
- Clifton Park, NY
Work Type
- Full-time
Experience Level
- Minimum of two years of sales/leasing experience
Education Level
- High school diploma required
- State real estate sales license certification preferred
Salary/Compensations
- $19.00 - $22.00 Base + Commission/month
- $1,000.00 Sign-On Bonus Available