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About the Role

Reporting to the Senior Manager, Engineering, AI Tooling & Enablement, this Staff Software Engineer will lead architecture and technical strategy for AI transformation. You will translate broad product and organizational visions into scalable, modular system architectures, and act as a critical partner to Product, Engineering, and cross-functional leaders to build scalable, future-proof platform capabilities with speed, quality, and precision. This role is part of the AI Transformation & Platform Engineering team and is instrumental in modernizing our technologies through AI-driven capabilities spanning UI, harnesses, models, connectors, and governance accelerating delivery and business impact across the org.

Responsibilities

Lead hands-on experimentation, evaluation, and production rollout of modern AI capabilities, frameworks, and workflows (LLMs, model gateways, retrieval systems) across the engineering & enterprise platforms
Identify recurring systemic breakdowns in the software development lifecycle and design simpler, faster, higher-quality approaches to raise the bar for code quality, system resilience, and operational health
Take ownership of a team’s architecture—providing system-wide design guidance, decomposing software architecture into discrete components, and ensuring sound tradeoffs across competing dimensions.
Produce architecture that is exemplary in terms of efficiency, stability, extensibility, and the ability to evolve; designs reflect strategic vision, awareness of non-functional requirements, and future product flexibility.
Use AI to explore and validate architectural patterns and decisions; design AI-augmented workflows (e.g., automated code generation, incident analysis) that multiply team output and enable engineers at all levels to work more effectively.
Establish guardrails for safe and responsible AI usage across your team, covering security, compliance, and output correctness.
Drive best practices across the organization; lead initiatives to eliminate tech debt and prepare the codebase for future roadmap requirements.
Critically influence large, cross-team projects—ensuring execution without delay or compromise, and anticipating and removing barriers of all kinds.
Bring critical thinking and drive shared understanding in ambiguous situations; given a clear vision, create a strategy; given a clear strategy, define a sequence of objectives.
Provide a system-wide view to the engineers you work with; share architectural improvements across the tech org to build buy-in and drive broad implementation.
Develop strong working relationships cross-functionally and with business stakeholders; make sound tradeoffs between competing needs across short- and long-term horizons.
Empower engineers to set ambitious goals and turn vision into reality; mentor and develop engineers across the organization, not just your immediate team.
Handle operational escalations reliably; lead high-stakes investigations calmly and communicate progress clearly to stakeholders.
Participate in an on-call rotation; push for better preparation and planning to reduce the frequency and impact of production incidents.
Serve as a trusted technical thought leader across Engineering, Product, Security, IT, and other functional stakeholders—aligning partners early, clarifying tradeoffs, and navigating project dependencies and risks

Requirements

10+ years of professional software engineering experience
Deep expertise in Python, prompt engineering, developing AI agents, and AWS cloud infrastructure; experience with our tech stack of TypeScript, React and Ruby on Rails is preferred
Proven experience designing and owning Fullstack platform architecture at scale
Uses AI to explore and validate architectural decisions, design AI-augmented engineering workflows, and establish quality and safety guardrails for AI-assisted work across a team
Track record of technical leadership: creating clarity from ambiguity, defining strategy from vision, and driving org-wide architectural improvements
Experience leading and influencing cross-functional teams and stakeholders at multiple levels
Demonstrated ability to mentor and develop engineers across the organization
Adept at covering the breadth of technology while diving deep into architectural complexity and scalability
At least 2+ years of hands-on experience experimenting with, integrating, or architecting modern AI tools, LLMs, model gateways, or retrieval systems into software applications
At least 2+ years leading architectural direction and project teams that span across multiple domains & functions
Prior experience building technology within regulated or complex domains (healthcare or adjacent industries preferred)

Skills

Python
Prompt engineering
AI agents
AWS cloud infrastructure
TypeScript
React
Ruby on Rails
Fullstack platform architecture
AI tools
LLMs
Model gateways
Retrieval systems
Technical leadership
Cross-functional team leadership
Mentoring engineers
Architectural complexity
Scalability

Location

New York City
Remote
Hybrid

Work Type

Hybrid

Experience Level

Staff
10+ years of professional software engineering experience
2+ years of hands-on experience experimenting with, integrating, or architecting modern AI tools, LLMs, model gateways, or retrieval systems into software applications
2+ years leading architectural direction and project teams that span across multiple domains & functions

Benefits

Health, Dental, Vision benefits start on your first day
Access to One Medical accounts
HSA and FSA plans available, with Spring contributing up to $1K for HSAs
Employer sponsored 401(k) match of up to 2%
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
Competitive paid time off policies including vacation, sick leave and company holidays
Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
Access to Noom, a weight management program
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year
$200 per year donation matching to support your favorite causes

About the Company

Our mission: eliminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Equal Opportunity

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.