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About the Role

We are seeking an experienced Head of Salesforce Field Service to lead and grow our Salesforce Field Service capability across the UK and Ireland. This is a senior leadership and subject-matter expert role, combining deep platform expertise, industry insight, and trusted-advisor engagement with complex, asset-intensive organisations. You will shape Field Service strategy, support major transformation programmes, and act as a go-to authority for Salesforce Field Service across pre-sales, discovery, design, and delivery.

Responsibilities

Own and lead the Salesforce Field Service proposition for the UK & Ireland market, acting as the senior point of expertise across engagements
Set standards and best practice for Field Service discovery, solution design, and delivery approach
Provide senior Field Service input into bids and pursuits, including solution shaping, effort estimation, staffing models, and commercial diligence
Partner closely with sales, solution architecture, and delivery leadership to ensure propositions are credible, scalable, and value-led
Act as a trusted advisor to senior client stakeholders, helping them define practical, outcome-focused Field Service roadmaps aligned to business value rather than technology alone
Challenge assumptions, manage delivery risk, and guide clients on realistic MVPs, phasing, and integration complexity in Field Service transformations
Lead or assure Field Service discovery and blueprint phases, covering operating model, process, data, integration, and platform architecture
Ensure solutions leverage Salesforce Field Service capabilities appropriately, balancing configuration vs. customisation and avoiding unnecessary technical debt
Provide senior SME oversight during delivery phases, supporting teams with design decisions, delivery planning, and risk management
Mentor and support architects, delivery leads, and consultants within the Field Service capability, helping build long-term organisational depth
Work closely with Salesforce and internal centres of excellence to stay aligned with product roadmap, emerging capabilities, and industry accelerators

Requirements

Deep expertise in Salesforce Field Service, including discovery, design, and large-scale implementation
Proven experience operating as a senior SME and trusted advisor on complex Field Service or asset-centric transformations
Strong background in pre-sales solutioning, including estimation, pricing input, and delivery shaping
Ability to bridge business outcomes and technical architecture, influencing both executives and delivery teams
Experience working across onshore/offshore delivery models
Experience in utilities, resources, infrastructure, or other field-force-heavy industries
Exposure to large-scale integrations (e.g. ERP, asset management, workforce management)
Thought leadership or contribution to Field Service propositions, assets, or alliance materials

Skills

Salesforce Field Service
Solutioning
Pre-sales
Delivery
Architecture
Integration

Location

London
Birmingham
Glasgow
Manchester

Work Type

Onsite
Hybrid

Experience Level

Senior Manager

Salary/Compensations

Competitive salary and package dependent on experience

Benefits

Competitive basic salary
Annual performance bonus
Opportunities to acquire equity
Up to 30 days of leave per year
3 extra volunteering days per year
Family-friendly and flexible work policies
Attractive pension plan
Financial wellbeing support and resources
Private healthcare insurance plan
Mental Wellbeing support
Employee Assistance Programme
Career Development
Counselling
Generous Parental Leave offerings

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.